E-tailing Breakfast Workshop: "Placing the consumer at the heart of your e-business strategy" An overview of some of the revenue-generating schemes that can be adopted: CRM solutions, customer loyalty programmes, email newsletters to regular travellers…
Panel session moderated by Anouska Forte, The Travel Retail Business with Jerry Ng Kok Loon, CEO of iCo-op.net and Valérie Dagand, Commercial Communications and E-Business Manager, Aéroports de Paris.
Download presentations from: Airline Working Lunch: "In-flight Asia: key strategies to incentivize passengers and boost in-flight sales" In this case-study session, we looked at some insider tips into enhancing the in-flight shopping experience: what motivates the passenger to buy? How to increase the in-flight duty free spend? How to boost sales through staff motivation? What are the opportunities for duty free sales on the A380?
Panel session moderated by Peter Harbison, Centre for Asia Pacific Aviation, with the participation of:
Cindy Lam, Inflight Sales and Logistics Manager, Cathay Pacific
John Garner, Director Purchasing and Vendor Relations, DFASS
David Young, General Manager Inflight Services, Qantas
Pat Osborne, Sales Director, Alpha Flight Services
Yoichiro Nakao, Manager, In-flight Service Planning, All Nippon Airways
Download presentations from: Research Breakfast Workshop: "India and China product category research" A presentation of results from the latest TFWA research carried out in Q1 2007. The studies take previous research a step further analysing consumer spend specifically for each product category.
Featuring:
Grace Pan, Senior Manager from ACNielsen China
Monica Deveshwar, Director - Client Service, ACNielsen India
Sanjeev Chowdury, Associate Director - Client Service, International Research, ACNieslen India.
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