2010 Speakers
Jean-Paul Agon

Chief Executive Officer, L'Oréal
With a background spanning a wide range of environments, challenges and responsibilities, Jean-Paul Agon has forged leadership skills underpinned by key expertise: in-depth knowledge of how the company works, an international approach and a global vision of major challenges ahead.
An appetite for action
Born in France in 1956, Jean-Paul Agon joined L’Oréal in 1978 after graduating from HEC international business school. A man with an affinity for marketing, especially in cosmetics, and an awareness of the importance of "psychology and culture", his professional expectations matched the characteristics of L'Oréal, an international group promoting freedom to pursue new ideas and giving its employees the chance to quickly prove themselves.
After a brief stint as product manager for the Consumer Products division in France, he was appointed General Manager of L'Oréal Greece, where he spent four years turning around a tough situation and laying the foundations of a solid business.
In 1985, he returned to France as General Manager of L'Oréal Paris, where he oversaw a number of key launches and major successes, including Studio Line, Plénitude and Elsève.
In 1989, he rose to a towering challenge as International Managing Director for Biotherm, completely remodelling the brand to chart a strategic tack that gave Biotherm renewed strength, dynamism and modernity — endowing the company with truly international appeal.
An international culture
In 1994, Mr Agon left France to take up a new challenge as Managing Director of L'Oréal Germany, where he played a key role in dealing with issues related to European markets, at the time suffering a slowdown in growth. The absorption of German cosmetics company Jade, later teamed up with Gemey, gave him his first taste of major acquisitions.
In 1997, L'Oréal Chairman and CEO Lindsay Owen-Jones entrusted him with the task of setting up and heading the L'Oréal Asia Zone in the midst of a full-blown economic crisis. No mean feat. Lending fresh impetus to these still-emerging markets meant creating subsidiaries in a number of countries, setting out relevant strategies, stepping up investment and recruiting a new generation of local talent. Mr Agon played a predominant part in developing these huge drivers for future growth.
In 2001, a new chapter in his career began, when he was named President of L'Oréal USA, leading a drive to win market share across every category in a highly competitive environment. It was during this time that Garnier launched its hugely successful Fructis range.
Jean-Paul Agon has been Chief Executive Officer of L’Oréal since 2006. A man of action, he instils in the group the energy, rigour and vision needed to successfully tackle the challenges of the third millennium; a man of conviction, he channels that same passion into promoting L'Oréal's ethical values, making the company a model of corporate citizenship.
Paul Husband

Managing Director, Husband Retail Consulting
Husband Retail Consulting is a Hong Kong based luxury retail project planning and leasing company advising luxury retail property owners in Asia and Europe.
Founded by Paul Husband in 1998, Husband Retail brings some of the world's leading luxury brands and property owners together for projects in emerging markets such as China and India and modern and historic retail developments in mature markets such as the United Kingdom, Hong Kong and Singapore.
Recent projects include the leasing of Emporio New Delhi, India's first luxury retail centre and Bellavita in Taipei, which will house the flagship stores of Hermes, Bulgari, Van Cleef & Arpels and the Michelin starred restaurant L'Atelier de Joel Robuchon.
The company is planning a large luxury retail project in Tverskaya St, Moscow to open in 2012 and has recently been appointed to plan and lease the site of the former gardens of the British Embassy in Bangkok for the country's largest retail group; Central Retail Corporation. Husband Retail has been the retail consultant to Hongkong Land since 1998, the primary property owner in the centre of Hong Kong's Central business district and operator of one of the world's largest portfolios of luxury retail brands.
In London, Husband Retail has been a consultant and joint agent on the Capital & Counties owned Covent Garden estate since 2007.
Paul Husband was formerly the marketing manager of Swire Properties Pacific Place development in Hong Kong, is the author of "the Cult of The Luxury Brand" published by Nicholas Brealey of London in 2006 and is a member of the International Council of Shopping Centres and the Urban Land Institute.
Erik Juul-Mortensen

President, Tax Free World Association
Erik has served the global duty free and travel retail industry with distinction for many years. From 1987 to 1991 he was Vice President at Danish Distillers Ltd in charge of the export and duty free division. In 1991 followed the promotion to Senior Vice President and Export Director and in 1996 International Director.
Following the acquisition in December 1999 of Danish Distillers by V&S Group in Stockholm, he transferred to the newly created Stockholm based V&S International Brands as Senior Vice President and Commercial Director. In 2003 he was promoted to President of V&S ABSOLUT Global Duty Free taking over the responsibility for the entire V&S portfolio including Absolut Vodka in the global duty free market. In the same period Erik also served as Managing Director of V&S Deutschland, the German domestic market subsidiary of V&S Group. In 2005 Erik transferred to Maxxium taking over as President of Maxxium Global Travel Retail.
Erik Juul-Mortensen is also a founding member of TFWA and has been a member of the Management Committee of Tax Free World Association since its inception and was Vice President from 1986 to 1997. The election to President followed in September 1999.
Martin Lindstrom

CEO, The Lindstrom Company
Martin Lindstrom is the CEO and Chairman of LINDSTROM Company and Chairman of Buyology Inc ( New York ), as well as BRAND Sense Agency ( London ). He is a trusted advisor to numerous Fortune 100 companies and internationally renowned organizations including McDonald’s Corporation, Nestlé, American Express, Procter & Gamble, Microsoft Corporation, PepsiCo, The Walt Disney Company, Unilver, GlaxoSmithKline, LEGO, Nokia, and Yellow Pages, amongst others.
Martin Lindstrom began his career with international giant, BBDO after graduating from the Academy of Advertising . In 1994 he went on to form BBDO Interactive Europe. Three years later he founded BBDO Interactive Asia, both agencies growing to become the largest Internet solution companies in their respective regions. By age 30, Lindstrom had been appointed global COO of British Telecom/Looksmart. Working out of London and Sydney , his primary role was to establish a global operation with offices across 18 countries.
Martin is the author of 5 books, including collaborative works with industry icons such as Don Peppers, Martha Rogers, Paco Underhill , Patricia Seybold and Philip Kotler. His book, BRAND Sense (Simon & Schuster) was acclaimed by the Wall Street Journal as “…one of the five best marketing books ever published.” He is a 2009 recipient of TIME Magazine’s “World's 100 Most Influential People”.
Frank O’Connell

President, ETRC
Frank O’Connell retired as Director Retail, Dublin Airport Authority at the end of July 2008 and has taken on the role of Director European Retail Affairs on behalf of the Dublin Airport Authority. He holds a Masters degree in Business Administration from the University of Stirling and is a graduate of the Marketing Institute of Ireland. Frank has acquired over 15 years of experience in the advertising business while holding several Art and Creative Director positions before joining Aer Rianta in 1979. Mr O’Connell is a member of the Supervisory Board of Flughafen Düsseldorf GmbH. He is President of the Paris based European Travel Retail Council (ETRC) and represents Europe on the Duty Free World Council, is co-author of the book “European Airport Retailing, Growth Strategies for the next Millennium” and has written extensively on airport retailing.
Michael L. Payne

Executive Director, International Association of Airport Duty Free Stores
Michael has served as Executive Director of IAADFS for 14 years. In this role he has oversight for implementing the organizations activities including its advocacy/government relations program and overall responsibility for the Duty Free Show of the America’s Trade Show.
Michael’s more than 30 years of government, association management and convention and trade show experience has included work in health care, manufacturing and the professional services sector. Prior to joining IAADFS, Michael held a number of positions within the U.S. government, including Deputy to the Assistant Secretary for Congressional Affairs of the U.S. Department of Commerce. His specific areas of expertise include international trade, environmental affairs and infrastructure development.
Michael is active in the global travel industry and is a former chairman of the Professional Convention Management Association (PCMA), Chair of the PCMA Educational Foundation and has served as an Advisory Board Member for several hotels and convention bureaus including Hilton, Starwood and Fairmont Hotels.
Chris Tarry

Senior Associate, Nyras Capital
After building his reputation working for a number of leading financial institutions and spending some 20 years as a top rated analyst in the Cty of London, Chris established himself as an independent aviation analyst and advisor in 2002. He has served as special advisor on aviation policy issues to the UK Government, to Parliamentary Committees and to the Civil Aviation Authority; he has also advised a number of airlines as well asmajor airframe manufacturers and aircraft lessors on strategic development issues.
He has carried out assignments involving business plan assessments for major carriers on behalf of banks and investors; in-depth reviews of prospects for European airline consolidation; evaluations of major international airlines on behalf of potential investors; and strategic reviews of airlines undergoing structural change. He works at senior management and Board level.
Chris writes a monthly column for Airline Business Magazine, is a senior visiting fellow at the University of Surrey , and regularly lectures at the London School of Economics and Oxford University . He is also a judge on a number of the key Industry panels.
Sunil Tuli

President, APTRA
Managing Director King Power Group ( Duty Free and Travel Retail) Hong Kong
Managing Director, King Power Group (Duty Free and Travel Retail) Hong Kong Before joining King Power in April 2003, he spent over twelve years with the Weitnauer Group (now Dufry) as Chief Operating Offi cer Asia Pacific and Middle East, Managing Director for Wietnauer Singapore and General Manager for Scotts Weitnauer, Travellers Duty Free and Sincere Watch Duty Free. Between 1984 and 1990 Sunil was General Manager Duty Free at the Indian Tourism Development Corporation (ITDC). He is a board member of companies in Singapore, UK, France and New Zealand and was elected President of APTRA in 2007.
Mathieu Vanhalst

International Sales Manager, TFWA
After graduating from the European Business School , Paris in 2004, Mathieu started his career working for the NBA, the National Basketball Association in the Sponsorship Sales EMEA department.
He subsequently joined Reed Exhibitions France, the leading trade show and event organiser worldwide as Sales Manager in charge of a wide range of events. He joined TFWA in 2006 in the commercial department to head up sales for TFWA Asia Pacific & Gate One2One exhibition. He was promoted to the role of International Sales Manager in June 2009.
Lord Watson of Richmond CBE

Lord Watson’s career embraces broadcasting, business and public life. He presented “The Money Programme” and “Panorama” on BBC TV, was Head of Media at the European Commission, President of the Royal Television Society, and for ten years was European Chairman of Burson-Marsteller.
In politics he was President of the Liberal Party and he sits in the House of Lords as a Liberal-Democrat. He advises many major companies worldwide on their communication strategies and is Chairman of CTN Communications and on the Advisory Board of Havas Media UK. At Cambridge, Lord Watson is an Honorary Fellow of Jesus College, and chairs the Cambridge University Chemistry Advisory Board. In 2005 he was appointed Chairman of The Cambridge Foundation, and in 2009 was elected High Steward of the University.
President of the British-German Association, he has been awarded the Knights Grand Cross for his contribution to Anglo-German relations. He holds the Commander's Grand Cross of Romania’s Order of Merit for his work promoting Romania’s membership of the EU. His leadership in promoting the international role of the English language was recognised in 2005 with the award of The Churchill Medal by The English-Speaking Union, of which he is International Chairman Emeritus.
Thinking about visiting TFWA World Exhibition?
What TFWA World Exhibition can offer you?


