2012 programme
Morning Plenary
Theatre, Suntec Level 2
Think big. With TFWA President Erik Juul-Mortensen’s state of the industry address and the guest speakers’ birds’ eye views on the larger and long-term opportunities and challenges at stake, the morning plenary session will do just that. Fashion house CEO Eraldo Poletto of Furla and globalization expert Chandran Nair will both discuss the power and potential of Asia from different perspectives.
TFWA President Erik Juul-Mortensen will look at some of the factors behind the unfettered growth in Asia Pacific, touching on the duty free “superpowers” and looking at the untapped potential, exploring new ways to turn Asia’s conusmers into customers.
Chandran Nair, CEO of GIFT, Global Institute For Tomorrow, will reveal some promising and harsh realities of the future landscape for business in Asia. He will look beyond the headlines of “The Asia Century” focusing on both geo-political issues and the economic shift from West to East. He will look at the nature of the unfettered growth in Asia and the implications for businesses in the long term.
Furla being one of the luxury brands enjoying the unfettered growth from Asia’s brand-hungry consumers, CEO Eraldo Poletto will look at how brands can harness this growth trend. He will look at how brands can seduce Asia’s consumers more effectively and more responsibly in travel retail, appealing to their desire for luxury, their social status and their conscience.
The morning session will end with a brief preview of what delegates can look forward to in the closing session of the conference. The potential for retail is being revolutionized thanks to fast moving technological advances in certain fields. The session promises a whole new dimension to managing customer expectations.
Workshop A: China revisited
Theatre, Suntec, Level 2
There are many dimensions to the power and the potential of the duty free and travel retail market in China: the Chinese consumer and their behaviour in duty free at home and abroad; the growth of the Chinese duty free sector for international travellers; the domestic travel retail market where the majority of China’s air traffic is centred today; not to mention the sheer size and growth potential of the market. This session will explore these aspects to provide insights into a market that will never cease to surprise.
Speakers to be announced
Workshop B: Emerging Asia
Room 303/304/305, Suntec Level 3
There is a great deal more to « emerging Asia » than the powerhouses of China and India which constitute both emerged and developing markets. Elsewhere in Asia there are significant growth potential markets for the duty free and travel retail sector such as Indonesia, the Philippines or Vietnam for example. This session will explore both the economic landscape of Asia’s other emerging markets, assess the potential for the duty free & travel retail sector and look at some of the travel retail operations and their experience.
Speakers to be announced
TFWA Industry association working lunch
Room 208/209, Suntec Level 2
Speakers to be announced
The industry association working lunch will provide an opportunity to discuss some of the issues which are of concern to the industry today and how the regional associations are working together to resolve them and protect the world of duty free, both in Asia and beyond.
The regional association for Asia Pacific, APTRA, will provide an update on the latest consumer research undertaken on behalf of its members and reveal some of the initiatives being undertaken in 2012.
Workshop C: Technology Talk
Theatre, Suntec Level 2
The social media and smartphone phenomenon has taken the retail world by storm – domestic and travel retail included. The fast pace of progress in technology, mobile internet speeds and device innovation has provided further impetus to social media. Some actors in the travel retail sector have adopted this powerful medium early on and used it to their advantage. There is still huge potential for the industry to take travel retail to the consumer wherever they are. This session will explore the principles of social media best and worst practice, take a look at some examples from the industry and discuss how retailers, airports, airlines and brands can make best use of technological advances and social media.
Other speakers to be announced
Workshop D: Airline & inflight Asia
Room 303/304/305, Suntec Level 3
Legacy, low cost and hybrid… different airline business models are all serving the same market. What will the future hold for the Asia Pacific skyline? Who are the key players, what is their approach to inflight duty free, what will be the key challenges to inflight duty free in Asia and how are airlines innovating today? These are some of the questions which the expert panel of airline and inflight experts will address in this detailed analysis of the airline and inflight industry across Asia Pacific.
Speakers to be announced
Closing Plenary
Theatre, Suntec Level 2
“Creating powerful customer experience”
Jonathan Chippindale, CEO Holition
The closing plenary will explore a new dimension to the potential for customer engagement in duty free & travel retail. Jonathan Chippindale, a former Managing Director of the De Beers Group, will reveal a new world of customer experience to illustrate how brands and retailers can engage consumers at all points of the journey. He will look at the new frontiers of digital marketing and how this can be combined with premium and luxury brands creatively. Jonathan will embark delegates on a journey of discovery into the powerful opportunities and untapped potential.
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