2016 Speakers

TFWA World Conference

Julián Díaz González

Julián Díaz González, CEO, Dufry

CEO, Dufry

Julián Díaz González was appointed CEO of Dufry AG in January 2004, and since then has overseen the company’s rise to become the world’s number-one travel retailer. A publicly listed company at the Swiss Stock Exchange SIX, Dufry posted turnover of CHF 6,139.3 million in 2015, and is present in 63 countries with more than 2,200 shops in over 370 locations, operating more than 410,000m² of commercial space across all retail sectors. The group employs over 29,000 people worldwide.

Julián has been a board member of Dufry AG since 2013. He also serves as Chairman of the GEC (Group Executive Committee), as board member in various companies of the Dufry Group and of the international group DIA.

Julián began his travel retail career in 1993, as Duty-Free Division Director with Aldeasa in Spain, managing buying, sales, logistics, advertising, sales promotion and administration . He joined Aeroboutiques/Deor in 1997, responsible for the group’s operations and commercial activities in duty free, duty paid, diplomatic, bars and restaurants. 

In 1999 Julián moved to Mexico, where he was appointed General Manager of Aeroboutiques de Mexico, S.A. de C.V. and Deor, S.A. de C.V. – both subsidiary companies of Latinoamericana. From 2000 to 2004 he served as General Manager of Latinoamericana Duty Free, S.A. de C.V., the group holding company, publicly listed on the Mexican stock exchange.

Holder of a degree in Business Administration from I.C.A.D.E. (Madrid 1975/1980), Julián is married with two adult children.

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David Miliband

David Miliband, President & Chief Executive, International Rescue Committee - Former UK Foreign Secretary

President & Chief Executive, International Rescue Committee
Former UK Foreign Secretary

David Miliband is President and Chief Executive of International Rescue Committee (IRC), the renowned New York-based humanitarian organisation founded in 1933 at the request of Albert Einstein. The IRC helps people all over the world whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. It provides health care, infrastructure, learning and economic support to people in 40 countries, with many special programmes designed for women and children.

Previously, David was the UK’s Foreign Secretary from 2007-10.  Aged 41, he became the youngest person in 30 years to hold the position, in which he was responsible for a global network of 16,000 diplomats in over 160 countries. He established a distinctive and respected voice for an internationalist Britain, from the war in Afghanistan to the Iranian nuclear programme to engagement with the world’s emerging powers. His advocacy of a global role for a strong European foreign policy led to him being widely supported for the new job of EU High Representative for Foreign Affairs – a position he declined to continue his work in Britain.  

David first came to prominence as the Policy Director for Tony Blair from 1994 to 2001, authoring the manifestos on which Labour was elected to office. As Minister for Schools from 2002 to 2004 he was regarded as a leader of reform. As Secretary of State for the Environment, he pioneered the world’s first legally binding emissions reductions Bill. As Minister for Communities and Local Government, he championed the renaissance of Britain’s cities.

After graduating with first class honours in Philosophy, Politics and Economics from Oxford University, David completed a Master’s Degree at MIT as a Kennedy Scholar. He stood down as a Member of Parliament for South Shields in 2013.

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Erik Juul-Mortensen

President, Tax Free World Association

A founding member of TFWA and a member of its Management Committee since the inception of the Association, Erik Juul-Mortensen served as Vice President from 1986 to 1997, before being elected President in September 1999.

From 1987 to 1991 Erik was Vice President at Danish Distillers Ltd, in charge of the export and duty free division. In 1991 his promotion to Senior Vice President and Export Director followed, and in 1996 he was named Senior Vice President and International Director.

Following the acquisition of Danish Distillers by Stockholm-based V&S Group in December 1999, Erik transferred to V&S International Brands as Senior Vice President and Commercial Director. In 2003 he was promoted to President of V&S Absolut Global Duty Free, with responsibility for the entire V&S portfolio in the global duty free market. In the same period he also served as Managing Director of V&S Deutschland, the German domestic market subsidiary of V&S Group. From 2005 to 2010 Erik served as President of Maxxium Global Travel Retail, a highly successful division of Maxxium Worldwide which was a joint venture between V&S Group, Remy-Cointreau, The Edrington Group and Beam Global Spirits & Wine. 

In addition to his responsibilities at TFWA, Erik is also Treasurer of the Duty Free World Council, a member of the Supervisory and Managing Boards of the European Travel Retail Confederation and a board member of the Middle East & Africa Duty Free Association and the Asia Pacific Travel Retail Association.

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Randi Zuckerberg

Randi Zuckerberg, Founder & CEO, Zuckerberg Media

Founder & CEO, Zuckerberg Media

Randi Zuckerberg is the Founder & CEO of Zuckerberg Media, a boutique marketing firm and production company. Prior to founding her own company, Randi worked at Facebook, where she created and ran the social media pioneer’s marketing programmes from 2005 to 2011.

She is the author of two books: Dot Complicated, a New York Times bestseller, discusses Randi’s personal journey on the front lines of Facebook and her thoughts on how technology is changing our lives. The book inspired a weekly business radio show, Dot Complicated with Randi Zuckerberg, on SiriusXM. 

Randi is also a television host and producer. In 2011 she was nominated for an Emmy Award for her innovative blend of online/TV coverage of the US elections. In 2012 she was executive producer of a docu-series on Bravo about Silicon Valley’s startup culture, and she currently stars in Quit Your Day Job on NBC’s Oxygen, where she mentors and invests in entrepreneurs. She also regularly appears on The Today Show. 

A lifelong theatre lover, Randi starred in Rock of Ages on Broadway for a 30‐show run in 2014. Randi is a TONY Awards voter and serves on the American Theatre Wing’s tech advisory committee.

Randi lives in New York City with her husband Brent and two sons, Asher and Simi.

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Moderator

Stephen Sackur

Stephen Sackur is presenter of HARDtalk, the current affairs flagship on BBC World and News 24. He also presents for Today and the World at One.

Before this, as Europe Correspondent, his remit included reporting day to day political news from European institutions and NATO, as well as breaking news across the continent. He has fronted documentaries on Hurricane Katrina and the fiftieth anniversary of the Suez Crisis.

Stephen joined the BBC Brussels bureau from the United States, where he served as Washington Correspondent. He covered the scandal surrounding Clinton’s impeachment trial, as well as the Presidential elections. Sackur’s extensive reporting on the impact of September 11 gained particular praise for its analytical portrayal of that event. His insight into the US, its politics and society earned him widespread acclaim, and led to numerous opinion pieces for the American press.

Before moving to Washington, Sackur served as the Middle East Correspondent in Cairo and Jerusalem. He reported on the death of Israeli Prime Minister Yitzhak Rabin and the emergence of the Palestinian Authority. He also broke the story of the mass killing on the Basra road out of Kuwait, marking the end of the first Gulf War.

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Market Watch Workshop: Russia

Irina Kulikova

Irina Kulikova, Manager, Bain & Company (Moscow)

Manager, Bain & Company (Moscow)

Irina Kulikova is a Manager in the Moscow office of Bain & Company, one of the leading international strategic consulting firms. With several years’ experience in strategic consulting, she has worked on multiple projects in luxury retail, beauty products and FMCG. Her previous experience also includes several years in industry, including trade marketing at L’Oréal, as well as start-up online fashion retail in South Africa. 

Irina holds an MBA from INSEAD, and two masters degrees in Economics and Finance from the Higher School of Economics in Russia and from the University Paris 1 – Pantheon Sorbonne in France. She was a President of the Retail, Consumer and Luxury goods club in INSEAD, helping to connect the students with top luxury manufacturers and retailers (such as LVMH, Gucci and Richemont SA). She co-authored a book, Luxury brands in emerging markets, in 2014, and has published several articles focused on luxury consumption in Russia. 

Irina has worked and lived in several countries, including Russia, Ukraine, France, Singapore, UK and South Africa, and speaks fluent Russian, English and French.

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Fatima Dzoblaeva

Irina Kulikova, Manager, Bain & Company (Moscow)

Executive Director, Eurasia Duty Free Association

Fatima Dzoblaeva has worked in the interests of duty free retailers in Russia from 2011, when she was appointed Managing Director of the Russian duty free association BORT Russia.

In October 2013 BORT Russia merged with the Eurasia Duty Free association (EADF). EADF represents leading duty free retailers operating in the markets of all Eurasian Economic Union contries, namely Russia, Kazakhstan, Armenia, Belarus and Kyrgyzstan.

Fatima focuses on building effective communication with industry regulators in the area and making the industry’s voice heard. The association works to maintain constructive dialogue with legislators and ensures the effective flow of information between the industry operators and government regulators.

For more information on EADF, Fatima can be contacted at fdzoblaeva(at)eadf.org  or exect-director(at)eadf.org

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Denis Shundrovsky

Denis Shundrovsky, General Manager, Russia & CIS, Furla

General Manager, Russia & CIS, Furla

Born in Odessa in 1979, Denis Shundrovsky has wide experience of retail and consumer marketing in Russia and Ukraine across various sectors. He began his career in the mid-1990s, working in various consumer segments including beverages (Coca Cola), travel, beauty and children’s retail (the Antoshka chain) in Ukraine.

From 2005 to 2007 Denis managed the business of fashion brand Guess in Russia (as part of the JamilCo group of companies). He was then appointed to run Calvin Klein’s retail and wholesale activities in Russia & Ukraine. After a year overseeing a restructuring project at one of Russia’s largest fashion mass market retailers, in 2014 Denis was appointed to his current role at Furla, where he is responsible for direct retail in Russia, the CIS and Mongolia, in addition to wholesale and e-commerce.

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Inflight Focus Workshop

Ilze Arklina

Ilze Arklina, Inflight Service Manager, airBaltic

Inflight Service Manager, airBaltic

Ilze Arklina joined airBaltic nearly 7 years ago, having previously served as marketing and communications director for RTU Riga Business School and worked for several major media companies in Latvia and abroad. She has a MBA degree in Innovations and Entrepreneurship.

airBaltic, the Latvian national airline connecting the Baltic region with 60 destinations in Europe, the Middle East, and the CIS, was established in 1995. Its fleet consists of 24 aircraft – 12 Boeing 737 and 12 Bombardier Q400Next Gen. airBaltic has received numerous international awards for excellence and innovation, and achievements in reshaping its business. In 2012, airBaltic was ranked by Airlinetrends among the Top 10 airlines globally for innovations. It also achieved the best on-time performance globally for two consecutive years in 2014 and 2015.

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TFWA Research Workshop

Peter Mohn

Peter Mohn, Owner and CEO, m1nd-set

Owner and CEO, m1nd-set

Dr Peter Mohn graduated as a psychologist and earned a PhD in Business Psychology at the University of Göttingen, Germany. Peter is of Norwegian origin but has lived in Denmark, Belgium, Finland and Germany before finally settling in Switzerland in 2002. He has worked for various leading global market research agencies since 1993 and has specialized in travel retail research since 2004. The company he co-founded, m1nd-set, works as a consultant to over 30 global brands as well as many leading shop operators in duty free & travel retail. m1nd-set is also the research partner of various travel retail associations and media.

Based at Lake Geneva, m1nd-set conducts consumer research at airports, at border shops and onboard ferries worldwide to deliver marketing intelligence, actionable insights and consulting. Over the last years, m1nd-set has conducted over a million interviews with travellers around the world. The company conducts state-of-the-art quantitative and qualitative research on many different themes, such as shopping motivation & behaviour, brand awareness and evaluation, price elasticity, promotion effectiveness, category management, path to purchase, product pre- and post-testing, segmentation surveys, mystery shopping and many more.

m1nd-set has recently joined forces with Generation Research to combine their respective strengths in market analysis and research to create a new research entity offering 360° research services and holistic market data. By joining forces, m1nd-set Generation is the industry’s largest one-stop resource for marketing intelligence & consulting, with a team of 40 highly skilled travel research specialists.

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Garry Stasiulevicuis

Garry Stasiulevicuis

Managing Director, Counter Intelligence Retail

Garry Stasiulevicuis is the founder and Managing Director of Counter Intelligence Retail (CiR), a leading research, intelligence and category development agency dedicated to travel retail. 

Having gained extensive experience while working for some of the world’s leading retailers and brand owners, Garry then established CiR. A decade later, his vision remains unchanged; to provide the travel retail industry with the latest market intelligence, useable insight, clear strategic direction and retailing best practice techniques. 

With a team of more than 30 highly skilled, passionate and experienced retail experts, CiR provides a unique blend of services including industry retail intelligence, global traveller statistics, extensive market, shopper and consumer research, multi-retailer EPOS data handling, advanced category management and retail design and execution. 

Counter Intelligence Retail has project experience across all channels of the travel retail market and works with clients across the globe. CiR has provided insight and intelligence and delivered wide-ranging category advice that has laid the foundations for the creation of irresistible retail environments while spearheading business growth in all categories for retailers and brand owners across the globe.

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John Moriarty

Garry Stasiulevicuis

Managing Director uqonic, Gategroup

John Moriarty is Managing Director at uqonic, gategroup’s retail arm. Previously, John worked with Aer Rianta International as Regional General Manager Russia & CIS and with Allied Domecq and Rosinter Restaurants in Russia. 

John is a London Business School alumnus and an avid Munster rugby supporter.

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IMPORTANT NOTICE TO EXHIBITORS & VISITORS

1/ Beware of fraudulent accommodation providers
It has come to our attention that unknown third parties are calling exhibitors and visitors, supposedly on behalf of TFWA, to enquire about hotel rates or to acquire information about hotel bookings.
Please be aware that TFWA is making no such approaches to exhibitors and visitors on this issue and we strongly recommend that you exercise extreme caution should you be contacted in this way.
 
Who are they?
Show participants have reported falling victim to fraudulent accommodation providers using names such as
Corporate Booking Services - CBS International, Global Housing Services, Corp., Gold Exhibitions, EU Convention Bureau, stareventz.net, Concierge Plus Group, Global Living Group, The Ultimate Living Group, Riviera Network, Business travel International, Expo Travel Group, Splendor Global, Universal Shows, Universal Events, Premier Destinations, Euro-Events, Biz Trade Shows, Go Fair Ltd, World Expo Plus, Expo Pros, Euro Concierge Net, Capital Exhibitions, Originata Events or Euro Events Expo (this is not an exhaustive list).
 
How can you avoid these frauds?
Before making any commitment with an unknown accommodation provider, we recommend that you:
- Check thoroughly all documentation from the provider. In France, all property rental and travel agencies must be licensed and hold a bank guarantee and civil liability insurance. These details must appear on all company documentation including the website. 
- Be wary of our logos on accommodation providers’ websites. The TFWA name and event titles are sometimes used unlawfully.
- Book through our exclusive hotel booking platform where you can benefit from special hotel rates.
 
How do the frauds work?
- A fraudulent venture repeatedly emails our show participants with accommodation offers for the event.
- Their website and/or emails feature our show name and logos, creating an impression of authenticity.
- They promote attractive deals with local accommodation providers.
- Once payment has been received, the ‘company’ generally disappears and can no longer be contacted.
Please also note that bookings made through the official hotel reservation platform are absolutely secure.
 
2/ Beware of the fraudulent listing services "Expo guide" and "International Fairs Directory"
We would also like to warn exhibitors, should they be contacted by companies named "Expo Guide" or "International Fairs Directory", that they are online listing services and are in no way affiliated with TFWA or its official exhibition guide. The use of our association name and show name by these companies has been made without our authorization. We therefore urge exhibitors to be cautious and encourage them to contact us when receiving these types of solicitations from unfamiliar sources.
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