2017 Speakers

Rafidah Aziz

Rafidah Aziz, Former Malaysian Minister of International Trade and Industry

Former Malaysian Minister of International Trade and Industry

Tan Sri Rafidah Aziz is one of South East Asia's most dynamic and respected politicians, and is regarded as an authority on global trade. She is Malaysia’s longest serving Minister of International Trade and Industry, having been in the position for 21 years from 1987-2008. 

During her tenure as the Minister of International Trade and Industry, she contributed significantly to the development of Malaysia’s economy, and worked tirelessly to position and to promote Malaysia as the most favoured destination for foreign direct investment.

Under her leadership, many multi-national corporations such as Intel, Western Digital, Panasonic, Samsung set up manufacturing, research and development facilities in Malaysia. The country is now the 20th largest trading nation in the world and the largest exporter of semi-conductors. On the domestic front, she strived to create opportunities for local enterprises to excel in their markets. Trade agencies such as SMIDEC, now known as SME Corp and Matrade, were set up. The establishment of SMIDEC was in recognition of the need for a specialised agency to further promote the development of small and medium industries (SMIs) in the manufacturing sector through the provision of advisory services, financial assistance, infrastructural facilities, market access and other support programmes. 

Through her concerted efforts and passion in promoting Malaysia's trade, many businesses have emerged from small medium enterprises to become large corporations with offices around the world. The local media dubbed her as 'Rapid Fire Rafidah' for her forthright opinions and wit. Her expertise, visionary outlook and confidence have been a source of inspiration to many entrepreneurs in Malaysia and beyond. Known as the “Iron Lady from Kuala Kangsar”, she is in her element when it comes to tackling trade negotiations or promoting the attributes of Brand Malaysia.

She continues to monitor international trade and investments as patron of the Malaysia-Europe Forum and as the Chairman of the fast growing airline AirAsia X.

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Andrea Belardini

Andrea Belardini, CEO, Asia, Middle East and Africa, Dufry

CEO, Asia, Middle East and Africa, Dufry

Andrea Belardini joined Dufry following the company’s acquisition of Nuance, and was appointed CEO for Asia, Middle East and Africa in January 2016.

In July 2009, he was appointed CEO for Nuance’s European operations and took the role of Global Chief Commercial Officer in 2013, in addition to his regional CEO role. During his tenure, Andrea delivered a significant improvement in profitability and acted as key driver for the company innovation agenda. He oversaw a multi-million CHF investment in Nuance’s European operations, incorporating the refurbishment and development of more than 10,000 square metres of retail space. He led the conception and delivery of the Duty Free Store concept, setting a benchmark for Nuance’s core category operations, as well the launch of new formats and brands in Specialty categories.

Prior to joining Nuance, Andrea spent nine years at Aeroporti di Roma (ADR), initially as EVP Strategy and Development, later taking the role of EVP Commercial Business. In his tenure the commercial business of ADR went through a major transformation, with significant improvement in EBITDA and customer satisfaction. 

Andrea has also worked for the Accor Group’s Carlson Wagonlit Travel division with a number of different roles including Controlling, Head of Reengineering and VP Operations Southern Europe. 

Andrea graduated with Honours (Magna cum Laude) in Business and Economics from the University of Rome ‘La Sapienza’, where he also held lectures after graduation.

Andrea is married with three children. He enjoys sports including tennis, skiing, kitesurf, cycling and running, and is also a keen photographer.

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Sarah Branquinho

Sarah Branquinho, President, ETRC & External Affairs Director & Head of Communication Europe & Africa, DUFRY

President, ETRC & External Affairs Director & Head of Communication Europe & Africa, DUFRY

Sarah Branquinho is an active advocate for the duty-free and travel retail industry, andthe key dual role it plays in enhancing transport infrastructure and the passenger experience. She is President of the European Travel Retail Confederation, the representative organisation for the duty free and travel retail industry in Europe, Chair of the UK Travel Retail Forum and a member of the Board of the Duty Free World Council. Sarah was also recently elected to the ACI World Business Partners Advisory Board.

With thirty years of experience in the duty free industry at TFWA, then managing the consumer mobilisation programme and the ambitious research projects which underpinned the lobby to save intra-EU duty free, Sarah joined BAA and its retail company World Duty Free where her remit for business relationships and external affairs grew with the company. With World Duty Free’s recent acquisition by Dufry AG, the overall business now accounts for one in every four travel retail sales worldwide.

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Charn Cheng (CC) Lee

Charn Cheng (CC) Lee, Chief Operating Officer, China Duty Free Group

Chief Operating Officer
China Duty Free Group

Charn Cheng Lee, known by many in the industry as CC, is a seasoned retail professional with a wealth of experience in travel retail. He spent 26 years with DFS, serving as Managing Director in Singapore and subsequently Managing Director for Australia. He left DFS to join Valiram Group as Country Manager for Singapore. 

Prior to joining China Duty Free Group (CDFG) his most recent position was CEO for Lagardère Travel Retail responsible for Singapore, Malaysia and overseeing business developments in Hong Kong. He was appointed as COO of CDFG on December 1 2016.

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Dr. Jennifer Cords

Jennifer Cords, Head of Corporate Affairs and Compliance (Global Travel Retail), Imperial Brands

Head of Corporate Affairs and Compliance (Global Travel Retail), Imperial Brands
Board Member, Asia Pacific Travel Retail Association

A graduate of Political Science from Nijmegen (Netherlands), Münster (Germany) and Princeton (USA), Dr Jennifer Cords has over 10 years of experience in campaigning, communication, public and corporate affairs. Early in her career she worked as a lobbyist for German small and medium-sized enterprises in Hannover, Berlin and Brussels, including a government-led “Invest in Germany” promotional tour of the US and Canada, working with embassies and the Goethe Institute. 

In 2010 she joined Imperial Brands, the fourth-biggest tobacco company in the world, becoming a key member of Imperial’s duty free management team. She is an expert on regulations in all designated duty free areas such as airports, border stores, military, airlines, diplomatic stores, ferries and cruises. Imperial’s Duty Free team operates from offices in Bristol, Hamburg, Fort Lauderdale, Hong Kong and Athens. 

Jennifer is an active member of several trade associations on behalf of Imperial Brands, and is a Board Member of the Asia Pacific Travel Retail Association and a Management Committee member of TFWA.

Jennifer lives in Hamburg and has two young daughters aged four and one.

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Porter Erisman

Porter Erisman, Entrepreneur and former Vice President of Alibaba Group

Entrepreneur and former Vice President of Alibaba Group

Porter Erisman is an entrepreneur, e-commerce consultant and award-winning filmmaker with more than 20 years of experience in China.

From 2000-2008, he served as Vice President at Alibaba Group as the company grew from a start-up in founder Jack Ma’s apartment into the world’s largest e-commerce company. Based in China, Porter at various times headed Alibaba’s international marketing, website operations and corporate affairs. 

After leaving Alibaba, Porter produced and directed Crocodile in the Yangtze, an independent documentary film about his experience inside the company. The film screened at twenty film festivals worldwide garnering several awards, including Best Documentary at the San Francisco United Film Festival and Best Film on Entrepreneurship at the Silicon Valley Film Festival. 

Porter has spoken at conferences around the world and has been featured in leading media, including The New York Times, Wall Street Journal, CNBC, Bloomberg, NPR and the BBC. He is also the author of Alibaba’s World: How a Remarkable Chinese Company is Changing the Face of Global Business.

Since leaving Alibaba, Porter has remained involved in start-ups in developing countries, consulting to e-commerce companies in India, Nigeria, China and Vietnam.

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Kian Gould

Kian Gould, Founder and CEO, AOE

Founder and CEO, AOE

Kian Gould is the CEO and Founder of AOE, and one of the leading global omnichannel e-commerce and digital transformation experts within the Open Source space. He is a regular speaker at many global conferences, and a well-known expert in airport digitalization. For the past 15 years, his company AOE has assisted Fortune 1000 companies with their Digital Transformation and Omnichannel e-commerce strategies. 

AOE and its global team of over 250 people in 5 countries is a leading provider for Digital Transformation and Omnichannel e-commerce implementations based on Enterprise Open Source technologies. It has established a reputation as a leading provider for airport e-commerce solutions, and is responsible for the world's leading Omnichannel Travel e-commerce platform at Frankfurt Airport. 

With its headquarters in Frankfurt and offices in San Francisco, Zurich, Dubai and Hong Kong, AOE has handled hundreds of implementations for major global corporations, including Frankfurt Airport, Lufthansa, Cisco Systems, Deutsche Telekom, Bosch, Sony and Commerzbank. 

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Anil K. Gupta

Anil K. Gupta, Author and Professor in Strategy and Globalization at the Smith School of Business, University of Maryland

Author and Professor in Strategy and Globalization at the Smith School of Business, University of Maryland

Professor Anil K. Gupta is the Michael Dingman Chair and Professor in Strategy and Globalization at the Smith School of Business, The University of Maryland at College Park. He earned a PhD from Harvard University, an MBA from the Indian Institute of Management, and a BTech from the Indian Institute of Technology. He has also served as a Chaired Professor at INSEAD and as a Visiting Professor at Stanford University, Dartmouth College, and Tsinghua University (China).

Dr Gupta is widely regarded as one of the world’s leading experts on strategy and globalization. Ranked by Thinkers50 as one of the world’s “most influential living management thinkers,” he has been named by The Economist as one of the world's "superstars" in a cover story on “Innovation in Emerging Economies”. He is the author of several acclaimed books including The Quest for Global Dominance, Getting China and India Right and The Silk Road Rediscovered, as well as over 70 highly cited papers in academic journals. He also serves as an active keynote speaker, adviser and/or board member for a number of Global Fortune 500 companies as well as venture capital backed technology ventures and accelerators in the US, China and India.

Dr Gupta is a member of the World Economic Forum’s Stewardship Committee for the Initiative on the Future of Consumption, as well as The Bretton Woods Committee set up by the World Bank and IMF to advise them on solutions to global challenges. He has been a regular participant at the World Economic Forum’s annual summit in Davos and the regional summits in China, India, and the Middle East. He is one of only 3 professors in the world to have been elected by his peers as a Lifetime Fellow of the three most prestigious bodies in the field – Academy of Management, Strategic Management Society, and Academy of International Business, with a combined membership of over 25,000 scholars worldwide.

Dr Gupta writes regularly for the Harvard Business Review as well as op-eds and columns for The Wall Street Journal and Chief Executive Magazine and is a frequent guest on top-tier media such as CNBC, Bloomberg TV and CCTV.

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Hideki Hayashida

Hideki Hayashida, Senior Vice President, Narita International Airport Corporation (NAA)

Senior Vice President
Narita International Airport Corporation (NAA) 

Hideki Hayashida is the Senior Vice President of Narita International Airport Corporation (NAA) and the Executive Divisional Director of the company’s Marketing Division.  In his 40-year career at NAA, he has played a vital role in the operation of the airport, where he is currently in charge of almost every revenue sector including retailing, passenger terminal management, cargo and the aviation fuelling business. 

Through the recent amendment of landing charges, which form one of the main tiers of aeronautical revenue, Mr. Hayashida has built strong partnerships with the airlines that operate at Narita Airport. In 2007, acknowledging the increasing importance of non-aeronautical revenue to Narita, he spearheaded the development of the duty-free and fashion mall in Terminal 2, also known as Narita 5th Avenue. This shopping area has created a sophisticated and luxurious environment that has been the benchmark for all retail development projects at Narita Airport until today. In 2015, under his leadership, the Narita Dining Terrace was launched and expanded Narita 5th Avenue with six Japanese restaurants.  The creation of further new shops is also under way.   

Mr. Hayashida’s leadership goes beyond the realms of the airport and he is a firm believer in corporate social responsibility. He is actively involved in maintaining good relations with the local community.

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Olivier Jager

Olivier Jager, Co-founder & CEO, ForwardKeys

Co-founder & CEO, ForwardKeys

Olivier Jager is a seasoned travel technology entrepreneur. He launched ForwardKeys in 2010 and drives the company’s vision, strategy and growth as it provides solutions for companies operating in the travel ecosystem to better anticipate future demand by knowing who is travelling tomorrow.  

Before launching ForwardKeys, Olivier built his knowledge with companies including AOL, Amadeus, PhoCusWright, Market Metrix and TravelCLICK. As a strategic thinker with a passion for innovation and solving problems, Olivier’s expertise has focused on marketing and distribution, management and business development. 

Olivier is a frequent speaker on the international circuit on subjects related to how travellers are adapting their behaviour in a global and volatile marketplace. 

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Terna Jibo

Terna Jibo, Head of Strategic Insights, Portland Design

Head of Strategic Insights, Portland Design

Terna Jibo is a highly-experienced research, cultural insight and trends specialist, with over fifteen years’ experience of directing domestic and international research, ethnographic and trend forecasting work for blue-chip clients. With a background in journalism, academia, advertising, digital marketing and design, Terna identifies and interprets trends and insight and create strategies that help make the future happen for clients. His vast research knowhow contributes to putting research and trends at the heart of the consumer experiences and commercial strategies created by Portland. 

As the Head of Strategic Insights at Portland Design, Terna leads its standalone SIU (Strategic Insights Unit), offering tailored consumer insights and trends research for the retail, travel and leisure industries. Portland's SIU team are responsible for creating original, imaginative and usable research that solves problems, accelerates great ideas and drives innovative design solutions for brands, businesses and organisations worldwide. He has also written for a range of consumer, industry and think-tank publications and has previously taught university courses on ethnography and trend forecasting.

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Lewis Allen

Lewis Allen, Director of Environments, Portland Design

Director of Environments, Portland Design

With a background in branding and design, Lewis Allen has 28 years of experience in roles including company director, brand strategist, creative director and project designer.

Lewis leads projects to define brand strategy, to create customer propositions and to design customer experiences across multiple touchpoints. He crafts brand experiences using a future-ready perspective combined with a customer-centric focus. 

His immersion across many sectors and continents enables Lewis to inspire clients and creative colleagues alike with fresh thinking and enriching insight. His experience delivering complex projects requiring multi-disciplinary skills and strong team collaboration means that Lewis has a robust understanding of how to direct projects from creative exploration through to commercially sustainable reality.

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Erik Juul-Mortensen

Erik Juul-Mortensen, President, Tax Free World Association

President, Tax Free World Association

A founding member of TFWA and a member of its Management Committee since the inception of the Association, Erik Juul-Mortensen served as Vice President from 1986 to 1997, before being elected President in September 1999.

From 1987 to 1991 Erik was Vice President at Danish Distillers Ltd, in charge of the export and duty free division. In 1991 his promotion to Senior Vice President and Export Director followed, and in 1996 he was named Senior Vice President and International Director.

Following the acquisition of Danish Distillers by Stockholm-based V&S Group in December 1999, Erik transferred to V&S International Brands as Senior Vice President and Commercial Director. In 2003 he was promoted to President of V&S Absolut Global Duty Free, with responsibility for the entire V&S portfolio in the global duty free market. In the same period he also served as Managing Director of V&S Deutschland, the German domestic market subsidiary of V&S Group. From 2005 to 2010 Erik served as President of Maxxium Global Travel Retail, a highly successful division of Maxxium Worldwide which was a joint venture between V&S Group, Remy-Cointreau, The Edrington Group and Beam Global Spirits & Wine.

In addition to his responsibilities at TFWA, Erik is also Treasurer of the Duty Free World Council, a member of the Supervisory and Managing Boards of the European Travel Retail Confederation and a board member of the Middle East & Africa Duty Free Association and the Asia Pacific Travel Retail Association.

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Nobuo Nabika

Nobuo Nabika, President, The Ginza Co. Ltd

The Ginza Co. Ltd

A recognized leader in the cosmetics and fragrance industry in Japan, Nobuo Nabika is a veteran of one of Japan’s most successful skincare brands, The Ginza, a subsidiary of the Shiseido Company. With his mantra that customer satisfaction is of utmost importance, he has led The Ginza as President since 2013. Under his tenure, The Ginza has expanded its business by increasing its presence at major airports and downtown duty free shops throughout Japan’s major cities. 

Previously, he served as President of Ayura Co. Ltd, leading the company’s innovative marketing strategies and product development. He has enjoyed a long career within the Shiseido Company, having joined in 1982 and fulfilled a number of roles in marketing and brand management.  

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Tadashi Shimura

Tadashi Shimura, President, Japan Association of Travel Agents

Japan Association of Travel Agents 

Tadashi Shimura is currently the President of Japan Association of Travel Agents.  An energetic, respected and versatile leader in both the private and public sector, Tadashi Shimura has helped bring about positive change in Japan’s tourism industry.  Prior to his role at JATA, he held numerous executive positions with the Ministry of Land, Infrastructure, Transport and Tourism where he oversaw key projects in air transport and civil aviation.  He also managed numerous planning and infrastructure developments during his tenure with the Nara Prefectural Department and the Kinki District Transport Bureau.  

A graduate of Harvard University with a Master in Public Policy, Tadashi began his career with Japan’s Ministry of Transport and later served as a diplomat through his appointment as First Secretary for the Embassy of Japan in the People’s Republic of China.

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Jaya Singh

Jaya Singh, Director, Head of Global Accounts, Mondelez World Travel Retail, President, Asia Pacific Travel Retail Association

Global Sales Director, Mondelez World Travel Retail
President, Asia Pacific Travel Retail Association

A passionate believer in the potential of the global travel retail business, Jaya Singh is currently the Region Director for the Middle East, Indian Sub-Continent, Asia Pacific and Oceania World Travel Retail business at leading confectionery company Mondelez International. Since 2013 he has served as the President for the Asia Pacific Travel Retail Association (APTRA).

Jaya has experience in almost every region of the world, in both domestic and travel retail environments. He previously served as Global Sales Director for Kraft Foods World Travel Retail business, as it was formerly known, and was also the Director for the Kraft Foods European Export business.

Prior to this Jaya ran his own business which focused on training and personal development. He is a firm believer that the potential success of any organization and the realization of opportunities lies in identifying, developing and unleashing the potential of people in the commercial environments in which they operate. Carrying this credo from business to other domains, Jaya does a lot of private work in his spare time helping people identify, release and realize their own potential.

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Isao Takashiro

Isao Takashiro, Chairman & Chief Executive Officer, JATCO

Chairman & Chief Executive Officer

Isao Takashiro is Chairman and CEO of Japan Airport Terminal Co, Ltd (JATCO), Japan’s biggest duty free and travel retailer company and operator of Haneda Airport.  Prior to assuming this position, he held numerous executive roles in sales and general affairs within the company.  

Under his leadership, JATCO embarked on off-airport downtown duty free business in partnership with Isetan Mitsukoshi Holdings Ltd and NAAR Corporation with the opening of a downtown duty free shop in Tokyo’s premium shopping district, Ginza, last January. JATCO’s new initiative sparked interest in off-airport downtown duty free business in Japan with its rapidly expanding inbound traffic.

Over his distinguished career, Isao has received several awards from the Japanese government including the Blue Ribbon Medal in 2011 and a special recognition from the Minister of Land, Infrastructure, Transport and Tourism. He is a graduate in economics from Aoyama Gakuin University.   

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Nicola Wells

Nicola Wells, Global Strategy and Marketing Director, Aer Rianta International

Global Strategy and Marketing Director, Aer Rianta International

Nicola Wells began her career on the graduate programme at Masterfoods in the UK in 1995, fulfilling a number of field sales and regional management roles. She joined Britvic in 1998, broadening her commercial experience in a number of increasingly senior roles before moving into consumer marketing in 2001, managing major household brands such as Pepsi, 7-Up, Robinsons, Fruit Shoot and J20, before relocating to Ireland in 2007 with PepsiCo. 

Prior to joining Aer Rianta International’s parent company DAA in 2011, Nicola was a member of the Senior Management Team of PepsiCo Ireland Food & Beverage. She joined ARI in 2012 as Head of Global Customer Strategy and was appointed Director of Global Customer Strategy and Marketing in 2013.

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