What is TFWA research?

Providing the duty free and travel retail industry with credible, actionable consumer research is one of the foundations of TFWA. Through the years TFWA has worked with leading research partners to produce reports casting the spotlight on key consumer groups and regional trends, identifying spending habits, purchasing motivation and untapped opportunities. TFWA consumer research is available to TFWA members on a complimentary basis.

Latest TFWA research

TFWA Airport Insight Series: Buenos Aires Ezeiza International Airport (2014)

TFWA Airport Insight Series - Buenos Aires Ezeiza International Airport – EZE –

The TFWA Airport Insight Series continues with its first venture into Latin America, via one of the continent’s leading airport hubs: Buenos Aires Ezeiza. As always, the comprehensive study measures traveller behaviour and perceptions of the retail offer obtained through interviews conducted at the gate. Produced by m1nd-set and exclusive to TFWA members, the study is available to download here. 

Full report complimentary for TFWA Members: please log in.

TFWA Airport Insight Series: Copenhagen International Airport (2014)

TFWA Airport Insight Series - Copenhagen International Airport – CPH –

Copenhagen Airport is the latest European hub to feature in the TFWA Airport Insight Series, which tracks traveller behaviour and perceptions across some of the world’s leading duty free & travel retail locations. Compiled by m1nd-set, the study includes data on footfall and conversion rates, motivations and barriers to purchase, and shopper segmentation.  It is available exclusively to TFWA members.

Full report complimentary for TFWA Members: please log in.

TFWA Airport Insight Series – Bangkok Suvarnabhumi International Airport (2014)

The fifth instalment in the TFWA Airport Insight Series focuses on Bangkok Suvarnabhumi, gateway to Thailand and a dynamic travel retail location. Conducted on behalf of TFWA by M1nd-set, the Airport Insight Series is based on gate interviews with shoppers and non-shoppers, putting the spotlight on traveller perceptions and allowing users to measure and compare footfall and conversion rates.

Full report complimentary for TFWA Members: please log in.

TFWA Airport Insight Series – Paris Charles de Gaulle International Airport (2014)

Paris CDG is the latest major travel retail location to feature in the TFWA Airport Insight Series, which analyses customer behaviour at some of the world’s top travel retail locations. Conducted on behalf of TFWA by M1nd-set, the studies are based on gate interviews with shoppers and non-shoppers, providing insight on footfall, conversion and perceptions of the retail offer.

Full report complimentary for TFWA Members: please log in.

TFWA Airport Insight Series – Dubai International Airport (2014)

The third report in the TFWA Airport Insight Series analyses customer attitudes and behaviour at one of the world’s most significant locations for duty free & travel retail: Dubai International Airport. TFWA has partnered with M1nd-set on this series, which is based on gate interviews with over 1,500 travellers at five top airports. The reports offer insights into conversion rates, overall satisfaction and barriers to purchase.

Full report complimentary for TFWA Members: please log in.

TFWA Airport Insight Series – Hong Kong International Airport (2014)

The new TFWA Airport Insight Series continues with the second instalment, a study of customer attitudes and behaviour at Hong Kong International Airport, one of the world’s top duty free & travel retail locations. Conducted by M1nd-set, the study is based on gate interviews with over 1,500 travellers at HKIA and offers insights into conversion rates, overall satisfaction and barriers to purchase.

Full report complimentary for TFWA Members: please log in.