What is TFWA research?

Providing the duty free and travel retail industry with credible, actionable consumer research is one of the foundations of TFWA. Through the years TFWA has worked with leading research partners to produce reports casting the spotlight on key consumer groups and regional trends, identifying spending habits, purchasing motivation and untapped opportunities. TFWA consumer research is available to TFWA members on a complimentary basis.

Latest TFWA research

TFWA Insight: East Asia Cruise Study 2017

TFWA East Asia Cruise Study 2017

The Asian cruise market is among the fastest-growing travel sectors in the industry, driven by the growing propensity among Chinese families to take cruise holidays to neighbouring countries. For the first time TFWA has commissioned a dedicated study to understand the behaviour and attitudes to retail of travellers in this promising sector. Produced by Horizon Consumer Science and based on onboard interviews with cruisers on several key routes, the TFWA East Asia Cruise Study 2017 includes recommendations to help TFWA members and the wider industry better understand the potential of this exciting market.

As always, the study is available exclusively to TFWA members. Please log in to download.

TFWA Monitor: Global air traveller trends 2017

TFWA Monitor: Global air traveller trends 2017

Our fourth study in the series of TFWA Monitor reports compiled by travel industry analyst ForwardKeys contains exclusive data in three key areas:  a review of global air travel year-to-date performance (January to August 2017); a study of traveller profiles at London Heathrow, Frankfurt and Paris Charis de Gaulle, with particular focus on the BRICs nationalities; and a look ahead to Q4 2017 and an evaluation of the impact of the recent Barcelona terrorist attack.  

As ever, the report can be downloaded by TFWA members free of charge: please log in.

TFWA Monitor: The Digital Journey

TFWA Monitor: The Digital Journey

The latest TFWA Monitor report from Portland tackles a subject that will help shape the future of the duty free & travel retail industry: the many ways in which advances in digital technology are changing the travel experience and influencing customer behaviour. Entitled The Digital Journey, the illustrated report looks in detail at innovation trends and new developments in traveller engagement, and features contributions from a number of senior industry executives.

The report is available to TFWA members free of charge: please log in.

TFWA Insight : Global Non-Shopper Study 2017

TFWA Insight : Global Non-Shopper Study 2017

In 2012, TFWA published an in-depth report exploring the reasons why travellers do not shop in duty free & travel retail. Five years on, once again in partnership with Counter Intelligence Retail, we have revisited the question. The resulting Global Non-Shopper Study 2017, part of our TFWA Insight series, is based on interviews with nearly 4,000 travellers from 12 key nations, and provides a fascinating glimpse into the barriers to purchase among travellers today.

The study is available in two parts: the main 142-page report, plus a summary of findings by nationality. Both are available exclusively to TFWA members.

As ever, the report can be downloaded by TFWA members free of charge: please: log in.