What is TFWA research?

Providing the duty free and travel retail industry with credible, actionable consumer research is one of the foundations of TFWA. Through the years TFWA has worked with leading research partners to produce reports casting the spotlight on key consumer groups and regional trends, identifying spending habits, purchasing motivation and untapped opportunities. TFWA consumer research is available to TFWA members on a complimentary basis.

Latest TFWA research

TFWA Monitor: The Digital Journey

TFWA Monitor: The Digital Journey

The latest TFWA Monitor report from Portland tackles a subject that will help shape the future of the duty free & travel retail industry: the many ways in which advances in digital technology are changing the travel experience and influencing customer behaviour. Entitled The Digital Journey, the illustrated report looks in detail at innovation trends and new developments in traveller engagement, and features contributions from a number of senior industry executives.

The report is available to TFWA members free of charge: please log in.

TFWA Insight : Global Non-Shopper Study 2017

TFWA Insight : Global Non-Shopper Study 2017

In 2012, TFWA published an in-depth report exploring the reasons why travellers do not shop in duty free & travel retail. Five years on, once again in partnership with Counter Intelligence Retail, we have revisited the question. The resulting Global Non-Shopper Study 2017, part of our TFWA Insight series, is based on interviews with nearly 4,000 travellers from 12 key nations, and provides a fascinating glimpse into the barriers to purchase among travellers today.

The study is available in two parts: the main 142-page report, plus a summary of findings by nationality. Both are available exclusively to TFWA members.

As ever, the report can be downloaded by TFWA members free of charge: please: log in.

TFWA Monitor: UK – A year after the Brexit vote 2016-2017

TFWA Monitor: UK – A year after the Brexit vote 2016-2017

Our third study in the series of TFWA Monitor reports compiled by travel industry analyst ForwardKeys takes an in-depth look at the progress of the UK inbound and outbound markets a year on from the country’s vote to leave the European Union. The report studies the impact of the weaker Pound sterling on key inbound nationalities and on outbound destinations, and looks ahead to bookings in the second half of 2017. As an added bonus, the report features an update on travel between China and South Korea amid continuing geopolitical tensions, plus a look at Chinese bookings for the Summer and Golden Week periods.  

As ever, the report can be downloaded by TFWA members free of charge: please: log in.

TFWA Monitor: Asia Pacific Outbound 2016-2017

TFWA Monitor: Asia Pacific Outbound 2016-2017

In the second of the series of TFWA Monitor reports compiled by travel industry analyst ForwardKeys, we look in detail at the Asia Pacific outbound travel market, over the past rolling year and looking ahead at forward bookings from May to October 2017. The report includes a detailed study of outbound travel from key markets including India, Taiwan, Japan, Indonesia, Thailand, Australia and New Zealand, and also explores the impact of recent tensions between China and South Korea. The report complements the first study in the series, which focused on the China market.

The report can be downloaded by TFWA members free of charge: please log in.