What is TFWA research?

Providing the duty free and travel retail industry with credible, actionable consumer research is one of the foundations of TFWA. Through the years TFWA has worked with leading research partners to produce reports casting the spotlight on key consumer groups and regional trends, identifying spending habits, purchasing motivation and untapped opportunities. TFWA consumer research is available to TFWA members on a complimentary basis.

Latest TFWA research

TFWA Airport Insight Series – Bangkok Suvarnabhumi International Airport (2014)

The fifth instalment in the TFWA Airport Insight Series focuses on Bangkok Suvarnabhumi, gateway to Thailand and a dynamic travel retail location. Conducted on behalf of TFWA by M1nd-set, the Airport Insight Series is based on gate interviews with shoppers and non-shoppers, putting the spotlight on traveller perceptions and allowing users to measure and compare footfall and conversion rates.

Full report complimentary for TFWA Members: please log in.

TFWA Airport Insight Series – Paris Charles de Gaulle International Airport (2014)

Paris CDG is the latest major travel retail location to feature in the TFWA Airport Insight Series, which analyses customer behaviour at some of the world’s top travel retail locations. Conducted on behalf of TFWA by M1nd-set, the studies are based on gate interviews with shoppers and non-shoppers, providing insight on footfall, conversion and perceptions of the retail offer.

Full report complimentary for TFWA Members: please log in.

TFWA Airport Insight Series – Dubai International Airport (2014)

The third report in the TFWA Airport Insight Series analyses customer attitudes and behaviour at one of the world’s most significant locations for duty free & travel retail: Dubai International Airport. TFWA has partnered with M1nd-set on this series, which is based on gate interviews with over 1,500 travellers at five top airports. The reports offer insights into conversion rates, overall satisfaction and barriers to purchase.

Full report complimentary for TFWA Members: please log in.

TFWA Airport Insight Series – Hong Kong International Airport (2014)

The new TFWA Airport Insight Series continues with the second instalment, a study of customer attitudes and behaviour at Hong Kong International Airport, one of the world’s top duty free & travel retail locations. Conducted by M1nd-set, the study is based on gate interviews with over 1,500 travellers at HKIA and offers insights into conversion rates, overall satisfaction and barriers to purchase.

Full report complimentary for TFWA Members: please log in.

TFWA BRIC Traveller Study (2013)

Travellers from the BRIC nations of Brazil, Russia, India and China are increasingly vital to the health of the global duty free & travel retail industry. This study, conducted among 3,200 international travellers by Counter Intelligence Retail, reveals current behaviour and perceptions among shoppers of all four nationalities, identifying common ground and key differences. 

Full report complimentary for TFWA Members: please log in.

TFWA Airport Insight Series - Frankfurt Airport (2013)

The new TFWA Airport Insight Series analyses customer behaviour at some of the world’s top travel retail locations, recording perceptions of the retail offer, product preferences and barriers to purchase. Conducted on behalf of TFWA by M1nd-set and based on gate interviews with travellers, the Airport Insight Series is designed to provide TFWA members with detailed and actionable consumer insights gained on the ground.

The first in the series comes from Frankfurt Airport, one of the world’s biggest airports by international traffic. 

Full reports complimentary for TFWA Members: please log in.

Japanese International Travellers: Trends and Shopping Behaviour (2013)

Continuing our partnership with one of Japan’s leading providers of travel and tourism intelligence, TFWA is delighted to present the latest report from Japan Tourism Marketing Co (JTM). Entitled Japanese International Travellers : Trends and Shopping Behaviour, the study contains the latest statistics on the Japanese outbound market – which reached a record high in 2012 – plus the results of JTM’s survey of shopping habits, including Japanese travellers’ use of duty free shops.

Essential reading for anyone with an interest in one of Asia’s key markets.

Full reports complimentary for TFWA Members: please log in.