What is TFWA research?

Providing the duty free and travel retail industry with credible, actionable consumer research is one of the foundations of TFWA. Through the years TFWA has worked with leading research partners to produce reports casting the spotlight on key consumer groups and regional trends, identifying spending habits, purchasing motivation and untapped opportunities. TFWA consumer research is available to TFWA members on a complimentary basis.

Latest TFWA research

Impact of e-commerce, online and mobile technology in duty free & travel retail

TFWA Category Reports Series: Impact of e-commerce, online and mobile technology in duty free & travel retail

The latest study from TFWA Research explores travellers’ use of e-commerce, online and mobile technology, and their influence on in-store behaviour. Compiled by m1nd-set from online interviews with thousands of travellers from around the world, the report looks at the use of social media, apps and websites, and suggests how such tools might influence purchasing behaviour in duty free & travel retail. The study also reveals significant differences in perceptions and behaviour across the main regions within the market. As with all TFWA Research reports, the study is available free to members on TFWA.com. 

Full report complimentary for TFWA Members: please log in.

TFWA Category Reports Series (2015): Alcohol

TFWA Category Reports Series: Alcohol

The liquor category has been at the heart of the duty free and travel retail industry ever since its establishment. This study, the latest in the TFWA Category Reports Series, provides the most comprehensive picture yet of spending levels, conversion rates and customer perceptions of this vital sector. Compiled by Counter Intelligence Retail from traveller interviews at four key airports, the report is available exclusively to TFWA members from the Members Only area of TFWA.com. 

Full report complimentary for TFWA Members: please log in.

TFWA Category Reports Series (2015): Beauty

TFWA Category Reports Series: Beauty

Duty free & travel retail’s largest single product sector, the fragrances & cosmetics category has gone from strength to strength in recent years. The TFWA Category Report on Beauty, compiled by Counter Intelligence Retail, explores how and why travellers shop in this sector, thanks to hundreds of interviews conducted at four major travel retail locations. With qualitative and quantitative data, insights and recommendations, the report is one of the most comprehensive studies yet produced on the travel retail beauty category. And as ever, the study is free to download for TFWA members from TFWA.com.

Full report complimentary for TFWA Members: please log in.