08:00 - 08:30


08:30 - 08:35

Welcome from moderators

Dermot Davitt, President, The Moodie Report
John Rimmer, Conference, Research & Corporate Affairs Director

08:35 - 08:45

Welcome address

Sean Staunton, MEADFA President

08:45 - 09:30

Opening address

H.E. Akel Biltaji, Mayor of Amman

One of Jordan’s most respected statesmen and former Minister for Tourism, Mayor Biltaji will address Jordan’s plans to build on its status as one of the region’s leading tourist destinations.

09:30 - 09:40

A year in travel retail: Highlights of 2015 in the Middle East and Africa

09:40 - 10:30

Understanding the connected traveller

Social media and comparison sites are playing an increasingly influential role in the travel industry, and on the choices and behaviour of the traveller. How can the travel retail industry turn this trend to its advantage? Terry Kane, Head of Auto, Finance, Telco and Travel, MENA Region at Facebook, will share his vision of the future of travel and of the connected traveller, and the opportunities for related industries.

10:30 - 11:15

Coffee break

11:15 - 12:30

Morning Workshops

Please note: workshops A&B run simultaneously

Workshop A: Inflight 2.0

An exploration of the current issues facing the inflight market. 

An exploration of the current issues facing the inflight market, including the following topics: 

• Using new technology to better engage travellers 
• “Big data” and the potential for more targeted promotional initiatives
• Product range
• Communication of the offer 
• Crew incentivisation

Speakers at the workshop will include Tourvest Inflight Retail Services Head of New Business Development Joe Harvey ; Qatar Airways Inflight Operations Manager Eoin Martin Cox and Marketing & Commercial Director, Dutyfly Solutions Baptiste Duguit.

Joe Harvey's presentation (pdf, 1,1 MB)
Eoin Martin Cox' presentation (pdf, 1,0 MB)
Baptiste Duguit's presentation (pdf, 3,2 MB)

Workshop B: Technology: the future of retail

New tools now in development could revolutionise the way in which travel retailers communicate with their customers. 

The use of “beacon” technology, for example, together with wifi passenger tracking, could enable more effective and personalised targeting of customers with tailored promotions, and facilitate loyalty programmes. This workshop will hear from technology providers on the true potential of new in-store tools.

Speakers at the workshop will include SITA Product Manager Alan Glasby and M2Mobi General Manager Michiel Munneke.

Alan Glasby's presentation (pdf, 1,6 MB)
Michiel Munneke's presentation (pdf, 45,0 MB)

12:30 - 13:00

The waking giant: Saudi Arabia

A few years after the opening of the country’s first duty free outlets, how is one of the region’s potential powerhouses performing? Featuring data and insight from World Duty Free Group International Operations Director Pedro Castro.

Download Pedro Castro's presentation (pdf, 2,7 MB)

13:00 - 14:00

Trading in a volatile world

In a wide-ranging discussion, senior executives from the region’s leading retailers will address the issues having the biggest impact on the regional industry today, including exchange rate fluctuations and impact on pricing, political instability, changes to customer demographics and travel patterns, and more. 

Featuring Qatar Duty Free and Qatar Airways Inflight Duty Free Senior Vice President Keith Hunter; World Duty Free Group International Operations Director Pedro Castro; Tourvest Ground Duty Free CEO Blacky Komani; Aer Rianta International Chief Operating Officer Gerry Crawford and Dubai Duty Free Manager – Purchasing & Vendor Support Sharon Beecham.

14:00 - 18:00

Lunch followed by afternoon networking

19:30 - 23:00

Gala Dinner

Fishing Club at the Jordan Valley Marriott Resort & Spa