Speakers

Joint Chief Executive of the Chalhoub Group

Anthony Chalhoub is currently joint Chief Executive Officer of the Chalhoub Group and General Manager of four luxury brand distribution companies in the region: Habchi & Chalhoub, the Louis Vuitton joint venture, MAC and Fitra.

It was in 1975 that Anthony joined the Group founded and managed by his father, immersing himself in business life by moving to Kuwait where his parents had already been working for several years developing Franco-Kuwaiti relations. He worked hard to promote and gain acceptance from the prominent names in perfumes, high fashion and jewelry.

Mindful of maintaining the image of the brands that placed their trust in him and to keep France's high profile in the Middle East; he has performed all his functions as Overseas Trade Counselor starting in 1991 and took an active part in the "France in Kuwait" exhibitions of 1991, 1994, 1996 and 2004.

Read more about Anthony Chalhoub [ PDF, 89 K ]

Executive Vice President Marketing and Product of Etihad airways

As EVP marketing and product, Peter Baumgartner is responsible for Etihad’s marketing communication, customer relationship management, advertising, sponsorship, product and service development, brand management and eCommerce.

He is also the guiding force behind the airline’s pioneering loyalty programme, Etihad Guest, which has redefined traditional frequent flier programmes by placing a strong emphasis on intuitively understanding and fulfilling Guest expectations.

Peter brings with him a wealth of experience in various aspects of the aviation business, with specific expertise in customer relationship management and marketing development.

He has held a number of senior roles within the Belgian and Swiss aviation industries, specialising in the area of customer relationship management and marketing. These include high-level positions at Swiss International Air Lines, where he was responsible for marketing development based at Zurich International Airport.

Peter joined Etihad Airways in April 2004 and has managed the airline’s intense global marketing efforts during a period of rapid growth, both in terms of network expansion and introduction of new product innovations.

Global ITR Consultant, Mars Inc

After 27 years with Mars in various Sales and Marketing roles around the world Bull left the company in 1996 to set up Stuart Bull Associates, an international marketing consultancy based in London.

Invited back to advise Mars in 1997 on the ITR market SBA’s role has developed and broadened as the Mars Inc’s (later to become Masterfoods’) ITR business has grown year after year.

The particular geographical speciality of SBA is the Middle East, Africa and the Indian sub-continent, where he has been doing business for nearly thirty years in both Duty Free and Domestic markets.

Vice President non-aeronautical revenues
Abu Dhabi Airport Company

Dan Cappell has experience on both sides of the table having spent 22 years with Nestle SA the last ten as General Manager of Nestle International Travel Retail before moving to the Middle East in 2002 as Deputy Managing Director of Abu Dhabi Duty Free & Inflight catering.

Dan joined Aer Rianta International Middle East in June 2006 as General Manager Operations and is responsible for Group procurement, commercial strategy and development across the region. Dan returned to Abu Dhabi Duty Free as General Manager in November 2007 and has since been appointed VP non-aeronautical revenues.

Dan cites playing golf badly, cooking and reading as his main forms of relaxation.

President of Horizon Consumer Science and Director of Research, DFS Group Limited

Dr. Cesa has been involved in consumer science for more than20 years. He has been focusing on travel retail for more than 15 years and has helped various retailers and brand companies in their business strategies. Horizon Consumer Science (HCS) is a consumer science organization focusing on travel retail since the beginning of the decade. HCS has recently entered into an agreement to conduct research studies on behalf ofTFWA. Dr. Cesa holds a BA (Hons) degree in Psychology from the University of Melbourne, and MA and Ph.D. degrees in Social Psychology from the University of Southern California. He is currently President of the University of Melbourne USA Foundation. He lives in Los Angeles.

Business strategist

Barbara Wold is an internationally known speaker and authority to the retail and consumer industries. More than 40 years of firsthand retail experience in executive and sales management, marketing and repositioning have made Ms Wold as one of retail's most sought after speakers. Ms Wold is an authority on building business through customer driven strategy and maximizing human assets.

Her areas of expertise include customer care, marketing strategy, consumer buying patterns and trends, image, sales and service quality, public relations, CRM, redevelopment and tourism, which truly make Wold a master in the retail industry.

She is a representative for the International Council of Shopping Centers. In an average year Ms Wold presents over 100 speeches around the globe and has taught in twenty countries.

Moderators

Deputy Publisher, The Moodie Report

Dermot Davitt is an experienced editor and commentator working in the travel retail media. He joined The Moodie Report in April 2006 as Deputy Publisher and Editor of the company's Digital Print Division. Previously he spent 10 years with trade magazine Duty-Free News International, six of those years as Editor-in-Chief. He is based in Galway, Ireland.

Doug Newhouse is the founding Editorial Director of The Travel Retail Business, the industry's monthly trade magazine serving the duty free and travel retail industry. He is also the Editor of the daily travel retail internet news service www.trend-news.com - a joint venture between "The Business" and the industry's global analysts, Generation Databank. He contributed to numerous publications and film media, and spoken at many industry conferences over the years.