2014 Programme


09:00 - 11:00

Morning Plenary

Cassia Conference Hall, Level 3, Marina Bay Sands Expo & Convention Center

Measured by value of sales, Asia Pacific is now the leading duty free & travel retail region in the world, and given the pace of development across the market, it is unlikely to relinquish that status any time soon. Across the spheres of politics, economics and commerce, the world’s centre of gravity is increasingly shifting towards Asia Pacific.

The 2014 edition of the TFWA Asia Pacific Conference, themed Asia: shaping the world, explored how developments in this region set the tone for the world’s future path. It also studied the latest consumer trends and infrastructure developments in each part of the region, reflecting the diversity of travel retail’s most vibrant market.

The morning plenary session set the duty free and travel retail sector within a broad Asian context thanks to contributions from high-level speakers from within and beyond the industry, providing a fascinating contextual backdrop for the industry-focused workshops to follow.


Erik Juul-Mortensen, President, TFWA

In his state of the industry address, TFWA President Erik Juul-Mortensen  presented the latest data on travel retail performance in Asia Pacific, and looked at how the development of markets beyond the Asian giants is providing rich opportunities for our industry.
Download Erik Juul-Mortensen's presentation (pdf, 5.9Mb)


Jaya Singh, President, Asia Pacific Travel Retail Association

In his first appearance at the TFWA Asia Pacific Conference as President of APTRA, Jaya Singh addressed the current challenges faced by the industry in Asia, and updated delegates on the important work being done by APTRA on their behalf.
Download Jaya Singh's presentation (pdf, 4.85Mb) 


Julia Gillard, Prime Minister of Australia (2010-2013)

As Prime Minister of Australia from 2010 to 2013, Julia Gillard played a pivotal role in steering the world’s 12th largest economy through the global financial crisis, and in strengthening the country’s ties with its neighbours in Asia Pacific. At the TFWA Asia Pacific Conference she explored how and why this is predicted to be “the Asian Century”, and looked at the implications for trade around the world.    
Download Julia Gillard's speech (pdf, 219 Kb)


Robert Waloni, Marketing & Business Development Director, Angkasa Pura Airports

Indonesian airport company Angkasa Pura Airports celebrates its 50th anniversary this year. Head of marketing and business development Robert Waloni looked at the challenges ahead as Angkasa Pura manages rapid growth in one of Asia's most promising markets.


Parag Khanna, Author and Strategist

A former foreign policy advisor to Barack Obama and author of several acclaimed books on the changing world order, Parag Khanna is well-placed to assess the rise of Asia Pacific. In Singapore he explained how current and future geo-political trends in Asia will affect the way the world does business.  
Download Parag Khanna's presentation (pdf, 1.92 Mb) 


The opening session was moderated by John Rimmer, Conference, Research and Corporate Affairs Director, Tax Free World Association.

11:00 - 11:30

Business networking with coffee

11:30 - 13:00

Morning Workshops

Workshop A: East Asia: China, Japan and Korea

Cassia Conference Hall, Level 3, Marina Bay Sands Expo & Convention Center

In terms of duty free and travel retail, East Asia is arguably the motor of the global industry today. China is home to the world’s highest-spending travellers and is a rapidly growing tourist destination in its own right; Japan remains a significant generator of business for retailers worldwide; and South Korea is home to the world’s leading airport retail location by sales value.

This workshop explored East Asia from the perspective of specialists with experience on the ground. Delegates heard how consumer behaviour in China, Japan and Korea is evolving, and how slower economic growth might affect that behaviour in future. The session also looked at travel trends and infrastructure development in this pivotal region.

Mike Gamo, President & CEO, NAA Retailing
Zhao Feng, Deputy General Manager, China Duty Free Group
Sang J. Ahn, Director of Concession Team 1, Incheon International Airport Corporation

Moderator: Dermot Davitt, Vice Chairman and Editorial Director, The Moodie Report

Mike Gamo's presentation (pdf, 3.49 Mb)
Zhao Feng's presentation in English
(pdf, 1.94 Mb)

Zhao Feng's presentation in Mandarin
(pdf, 1.86 Mb)

Sang J. Ahn's presentation
(pdf, 2.72 Mb)

Workshop B: Australia and New Zealand

Begonia Conference Hall, Level 3, Marina Bay Sands Expo & Convention Center

The Australasian region is home to some of Asia Pacific’s most impressive airport retail environments – and to some of the most enthusiastic duty free shoppers anywhere. This workshop focused on a region that is set to draw the spotlight over the coming year, as a number of tenders attract the attention of the world’s top operators.

The wide range of touchpoints available to retailers in Australia and New Zealand – where travellers’ spend can be targeted downtown, in departures, arrivals and inflight – make this a market rich in opportunity. This workshop explored those opportunities in full thanks to contributions from true market experts.  

Garry Stock, Chairman, JR Duty Free
Richard Barker, General Manager of Retail and Commercial, Auckland Airport
Matthieu Mercier, CEO, LS travel retail Pacific

Moderator: Gary Scattergood, Editor, Duty-Free News International

Garry Stock's presentation (pdf, 1.88 Mb)
Richard Barker's presentation (pdf, 3.95 Mb)

13:00 - 14:15

Business networking lunch

Heliconia Ballroom, Level 3, Marina Bay Sands Expo & Convention Center

TFWA Industry Association Working Lunch

Begonia Meeting Room, Level 3, Marina Bay Sands Expo & Convention Center

By invitation only – Not open to the press

This working lunch provided industry stakeholders with an opportunity to discuss regulatory and other issues facing the industry in Asia Pacific and beyond. Senior representatives from industry associations gave an update on progress and on the likely next steps regarding various challenges to the regional and global business.

Frank O’Connell, President, Duty Free World Council
Erik Juul-Mortensen, President, TFWA
Sarah Branquinho, President, European Travel Retail Confederation
Keith Spinks, Secretary General, European Travel Retail Confederation

Moderator: Michael Barrett, Executive Officer, Asia Pacific Travel Retail Association

14:15 - 15:45

Afternoon Workshops

Workshop C: South-East Asia

Cassia Conference Hall, Level 3, Marina Bay Sands Expo & Convention Center

From established hubs such as Singapore Changi and Hong Kong International to rapidly emerging markets such as Indonesia and Vietnam, South-East Asia is a patchwork of dynamic and diverse travel retail locations. Many of the world’s most profitable travel links are to be found in the region – between Singapore and Jakarta, for example, or HKIA to mainland China – and south-east Asian travellers are among the most brand-conscious shoppers anywhere.

Recent hotly-contested tenders and the investment being made by leading international operators are testament to the potential of the region. This workshop featured contributions from some of the companies seeking to exploit that potential.

Robert Waloni, Director and Board Member, Angkasa Pura Airports
Peter Harbison, Chairman, CAPA – Centre for Aviation
Tony Detter, Group Managing Director, Inflight Sales Group

Moderator: Doug Newhouse, Editorial Director, Travel Retail Business

Robert Waloni's presentation (pdf, 4.85 Mb)
Peter Harbison's presentation (pdf, 1.87 Mb)
Tony Detter's presentation (pdf, 2.52 Mb)

Workshop D: India and South Asia

Begonia Conference Hall, Level 3, Marina Bay Sands Expo & Convention Center India has been described as the “sleeping giant” of duty free and travel retail, lagging behind its Asian neighbours with regard to infrastructure and quality of environment. However, new terminals in the key airports of Delhi and Mumbai are changing perceptions of the market, while the rise of the Indian middle class provides opportunities for brands and operators alike.

This workshop looked in depth not only at India and the Indian consumer, but also at key markets elsewhere in South Asia, including Sri Lanka, where new developments in infrastructure are designed to enhance the island’s appeal to tourists.

Arghya Chakravarty, CEO, Times OOH
Paul Topping, Director and Board Member, Flemingo International
Duncan Lawley, CEO, Delhi Duty Free Services

Moderator: John Sutcliffe, Travel Retail Consultant

Arghya Chakravarty's presentation (pdf, 4.82 Mb)
Paul Topping's presentation (pdf, 3.81 Mb)
Duncan Lawley's presentation (pdf, 2.90 Mb)

15:45 - 16:15

Business networking with coffee

16:15 - 17:00

Closing plenary session

Cassia Conference Hall, Level 3, Marina Bay Sands Expo & Convention Center

The 21st century is regarded by many as the period of most rapid change in history. The way in which we consume and communicate is constantly evolving, with profound effects on all sectors. Consumers and companies in Asia Pacific, having long embraced innovation and change, are shaping tomorrow’s business landscape.   

Entitled Asia 2020, the closing session of the conference explored how tomorrow’s Asian traveller will behave; what they will buy, where and how they will buy it. Jorge Rodriguez, Director of brand development consultant Brand Alliance, shared exclusive research on “Generation Y” shoppers, whose aspirations and behaviour will shape the way brands and retailers market their products in future.

Jorge was joined by Shubhodeep Pal, Vice President of Simpliflying, an aviation marketing consultancy that is changing the way airlines and airports do business. Shubhodeep explored how mobile connectivity will continue to transform the way customers behave, and how travel retail companies can take advantage at all points within the travel chain.

Jorge Rodriguez, Director, Brand Alliance
Shubhodeep Pal, Vice President, Simpliflying

This session was be moderated by John Rimmer, Conference, Research and Corporate Affairs Director, TFWA

Jorge Rodriguez' presentation (pdf, 1.64 Mb)
Shubhodeep Pal's presentation (pdf, 3.92 Mb)