2016 Programme

08:30 - 09:00

Welcome coffee

09:00 - 11:00

Plenary session 1: Navigating through change

Main Ballroom, Marina Bay Sands Expo & Convention Centre, level 5 

If the Asia Pacific region remains the growth driver of the global duty free & travel retail industry, it is nonetheless facing a period of intense change and volatility. Exchange rate fluctuations, geo-political tensions and slower economic progress in key markets – notably China – are having a significant impact on the brands and retailers who have become accustomed to uninterrupted growth in Asia Pacific. And it is not just the context surrounding the industry that is changing – the way in which consumers behave is also evolving at a rapid pace, driven by a new generation of travellers whose priorities are very different from those of their parents.

This year’s TFWA Asia Pacific Conference is themed Navigating through change, and will explore the various changes influencing our industry’s progress in the region, from the macro-economic context to the shifting corporate landscape. The event will also look in detail at the needs and expectations of younger travellers, to whom the industry must adapt if it is to flourish.

In a change to the format of previous years, the Conference will feature two plenary sessions during the morning, followed by three themed, simultaneous workshops after lunch. At the close of the conference at 16:00, delegates are invited to attend an informal networking session and enjoy the refreshments provided.

Erik Juul-Mortensen
, President, Tax Free World Association
At a time of instability in Asia Pacific and beyond, TFWA President Erik Juul-Mortensen will present the latest available data on travel retail performance and comment on the changes that are shaping the industry, on a regional and global level.

Jaya Singh
, Director, Head of Global Accounts, Mondelez World Travel Retail and President, Asia Pacific Travel Retail Association
As part of its mission to represent and promote the regional industry, APTRA plays a key role in monitoring the shifts and trends that will have an impact on its members. President Jaya Singh will present APTRA’s vision of the challenges ahead for travel retail in Asia Pacific.

Our keynote speakers this year are well placed to explore the impact of change on economies and businesses in Asia Pacific, and to help those businesses chart a course to success.

Kishore Mahbubani
, author, diplomat, Dean of the Lee Kuan Yew School of Public Policy
Kishore Mahbubani is one of the most respected voices in Asia. A prolific writer and former Singaporean ambassador to the UN, he has a unique perspective on Asian and global affairs, and on the role the region can and should play on the world stage. Prof Mahbubani will address the current political and economic challenges facing Asia Pacific, and the implications for companies in the region.

Mike Walsh, futurist, author and CEO of Tomorrow
In a world subject to disruptive changes that are forcing companies to constantly reassess their strategies, what will tomorrow look like for the duty free & travel retail industry? “21st century business designer” Mike Walsh is a global authority on the subject of disruptive change, and advises business leaders on how to thrive in volatile times.

The plenary session will be moderated by John Rimmer, Conference, Research and Corporate Affairs Director, Tax Free World Association.

11:00 - 11:30

Business networking with coffee

11:30 - 13:15

Plenary session 2: Navigating through change

Main Ballroom, Marina Bay Sands Expo & Convention Centre, level 5 

In this session of the TFWA Asia Pacific Conference, delegates will hear from the CEOs of two of the retailers that have helped shape duty free & travel retail as we know it today. They will give their vision of the evolving industry landscape, of emerging consumer and travel trends, and how they are adapting their companies’ strategies accordingly.

During this session, delegates will hear from the head of the world’s leading luxury travel retailer: Philippe Schaus, CEO of DFS Group. Amid challenging times in Asia in particular, Schaus will explain how the retailer is adapting to change, and creating a platform for durable growth.

Fresh from key contract gains in the Middle East and Australasia, Aer Rianta International is one of the companies seeking to extend its footprint in the region. The company’s CEO Jack MacGowan will address delegates on the regional ambitions of one of the industry’s longest established operators.

At a time of rapid expansion for Taiwan’s leading travel retailer, Ever Rich Corporation President Kevin Chiang will explain how his company is investing for the future, both on- and off-airport.

Both morning sessions will be moderated by John Rimmer, Conference, Research and Corporate Affairs Director, Tax Free World Association.

13:15 - 14:30

Business networking lunch

Marina Bay Sands Expo & Convention Centre, Level 5

14:30 - 16:00

Workshop A: Off-airport duty free: Asia Pacific’s powerhouse

Main Ballroom, Marina Bay Sands Expo & Convention Centre, Level 5

Airport retail may remain our industry’s largest, highest-profile sector, but available data suggests that faster growth is being registered beyond the confines of the airport – in downtown duty free outlets, or in other large-scale retail environments with duty free status. In Asia Pacific in particular, ambitious off-airport projects are under way that are redefining the scope of the travel retail industry. 

In this session, entitled Off-airport duty free: Asia Pacific’s powerhouse, retailers active in the sector will explore and explain some of the major retail projects in development. The session will also look at product trends, customer behaviour and other factors that differentiate the market from other sectors within the industry.

Speakers will include Amos Xu, Deputy General Manager and Investment & Procurement Director at Haikou Meilan Airport Duty Free, leader of three ambitious off-airport duty free projects under way on Hainan Island in China;  Hyunah Ahn, Integrated Marketing Communications Director at Hanwha Galleria Timeworld Co. Ltd, operator of a number of Galleria Duty Free outlets in Korea; and Peter Mohn, Owner and CEO of m1nd-set, author of a major recent report on downtown duty free shoppers in Asia.

This session will be moderated by Dermot Davitt, President, The Moodie Davitt Report.

14:30 - 16:00

Workshop B: Tracking the Millennial traveller

Breakout Room 1, Marina Bay Sands Expo & Convention Centre, Level 5

How can our industry remain – some might say, become – relevant to a new generation of travellers whose priorities, needs and expectations are very different to those of their parents?

Arguably, the most profound changes facing our industry are linked to changes in consumer behaviour, driven by the emerging generation of “Millennials”. A clearer understanding of the factors shaping their brand and travel choices, along with their perceptions of traditional retail, is essential for the duty free & travel retail industry to prosper in the years ahead.

The Tracking the Millennial traveller workshop will hear the perspectives of two influential Singapore-based bloggers and influencers, Uli Chan and Christabel Chua, who will share their perspectives on how they and their peers shop, travel and engage with brands. Delegates will also hear from Grant Fleming, Operations and Marketing Director Asia at Lagardère Travel Retail, one of Asia Pacific’s leading operators, and from Cheryl Lim, Associate Principal at McKinsey and co-author of the recent report Capturing the Millennial Traveller.

This session will be moderated by Charlotte Turner, Editor, The Travel Retail Business.

14:30 - 16:00

Workshop C: Safeguarding our industry’s future

Breakout Room 2, Marina Bay Sands Expo & Convention Centre, Level 5

During volatile times, it is even more important for the various stakeholders in the duty free & travel retail industry to be aware of potential threats to growth. Such threats are numerous, in Asia Pacific and worldwide; among other issues, they concern packaging regulations, air passenger rights, and restrictions on categories such as liquor and tobacco. A clear understanding of the implications of these issues, and of the action needed to confront them, is essential for all those who wish to see our industry develop and thrive.

In this open forum, delegates will hear from the industry representatives who are leading the dialogue with governmental and other authorities on the issues that directly concern duty free & travel retail. The latest industry data, including highlights of the recent Economic Impact Study commissioned by the Duty Free World Council, will also be presented.

All delegates, including trade press, are encouraged to attend a session that will address the most pressing issues requiring action and a united front from our industry – across all regions and product categories.

Speakers will include European Travel Retail Confederation President Sarah Branquinho, Asia Pacific Travel Retail Association Board Member and Melbourne Airport Chief Commercial Officer Andrew Gardiner, Duty Free World Council President Frank O’Connell and GfK Global Head Travel & Hospitality Laurens van den Oever, who will present some of the company’s latest data on the travelling, connected consumer.

This session will be moderated by Michael Barrett, Executive Officer, Asia Pacific Travel Retail Association.

16:00 - 17:00

Afternoon networking session with refreshments

Foyer area, Marina Bay Sands Expo & Convention Centre, Level 5


TFWA Asia Pacific Bar opens

Marina Bay Sands Expo & Convention Centre, Level 4


1/ Beware of fraudulent accommodation providers
It has come to our attention that unknown third parties are calling exhibitors and visitors, supposedly on behalf of TFWA, to enquire about hotel rates or to acquire information about hotel bookings.
Please be aware that TFWA is making no such approaches to exhibitors and visitors on this issue and we strongly recommend that you exercise extreme caution should you be contacted in this way.
Who are they?
Show participants have reported falling victim to fraudulent accommodation providers using names such as
Corporate Booking Services - CBS International, Global Housing Services, Corp., Gold Exhibitions, EU Convention Bureau stareventz.net, Concierge Plus Group, Global Living Group, The Ultimate Living Group, Riviera Network, Business travel International, Expo Travel Group, Splendor Global, Universal Shows, Universal Events, Premier Destinations, Euro-Events, Biz Trade Shows, Go Fair Ltd, World Expo Plus, Euro Concierge Net or Euro Events Expo (this is not an exhaustive list).
How can you avoid these frauds?
Before making any commitment with an unknown accommodation provider, we recommend that you:
- Check thoroughly all documentation from the provider. In France, all property rental and travel agencies must be licensed and hold a bank guarantee and civil liability insurance. These details must appear on all company documentation including the website. 
- Be wary of our logos on accommodation providers’ websites. The TFWA name and event titles are sometimes used unlawfully.
- Book through our exclusive hotel booking platform where you can benefit from special hotel rates.
How do the frauds work?
- A fraudulent venture repeatedly emails our show participants with accommodation offers for the event.
- Their website and/or emails feature our show name and logos, creating an impression of authenticity.
- They promote attractive deals with local accommodation providers.
- Once payment has been received, the ‘company’ generally disappears and can no longer be contacted.
Please also note that bookings made through the official hotel reservation platform are absolutely secure.
2/ Beware of the fraudulent listing services "Expo guide" and "International Fairs Directory"
We would also like to warn exhibitors, should they be contacted by companies named "Expo Guide" or "International Fairs Directory", that they are online listing services and are in no way affiliated with TFWA or its official exhibition guide. The use of our association name and show name by these companies has been made without our authorization. We therefore urge exhibitors to be cautious and encourage them to contact us when receiving these types of solicitations from unfamiliar sources.
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