2016 Programme

09:00 - 11:30

TFWA World Conference

Grand Auditorium, Level 1, Palais des Festivals

At a time of considerable political and economic upheaval, and stagnation in global duty free & travel retail sales, TFWA President Erik Juul-Mortensen made his annual State of the Industry address, summarising the challenges facing the trade at the opening plenary of the Conference.

Erik Juul-Mortensen's presentation (pdf, 60,8MB)

Following the TFWA President on stage were keynote speakers Julián Díaz González, CEO, Dufry; former UK Foreign Secretary David Miliband; and social media pioneer Randi Zuckerberg.

Julián Díaz heads the world’s leading travel retailer, Dufry, which now has an airport retail market share of close to 25 % following the acquisitions of Nuance and World Duty Free Group. The company’s reported pro forma turnover in 2015 reached CHF 8 billion (as per Bloomberg consensus), operating over 370 locations in 63 countries on all 5 continents.

Díaz offered his vision about the challenges our industry faces in its value proposition to customers and the steps the industry can take to improve and adapt the business to the expectations of a new generation of consumers.

David Miliband is President and Chief Executive of International Rescue Committee (IRC), the New York-based non-profit humanitarian organisation founded in 1933 at the request of Albert Einstein. He joined the organisation following a very successful political career in the UK, where he served as Policy Director for Tony Blair from 1994 to 2001; as Minister for Schools from 2002 to 2004; and as Foreign Secretary from 2007 to 2010. In the latter role he established a distinctive and respected voice for an internationalist Britain, from the war in Afghanistan to the Iranian nuclear programme to engagement with the world’s emerging powers.

Miliband was well placed to assess the serious challenges facing the world, and Europe in particular – from the refugee crisis and its impact on security and free movement, to the possible regional and global consequences of the UK’s exit from the European Union.   

Randi Zuckerberg is the Founder & CEO of Zuckerberg Media, a boutique marketing firm and production company and host of Dot Complicated on SiriusXM Business Radio. Prior to founding her own company, Randi worked at Facebook, where she created and ran the social media pioneer’s marketing programmes from 2005-2011. She is the author of two books, including Dot Complicated, a New York Times bestseller which addresses the multifaceted complications of our socially transparent world.

The conference was moderated by Stephen Sackur, journalist and presenter of current affairs programme HARDTalk on BBC World.


1/ Beware of fraudulent accommodation providers
It has come to our attention that unknown third parties are calling exhibitors and visitors, supposedly on behalf of TFWA, to enquire about hotel rates or to acquire information about hotel bookings.
Please be aware that TFWA is making no such approaches to exhibitors and visitors on this issue and we strongly recommend that you exercise extreme caution should you be contacted in this way.
Who are they?
Show participants have reported falling victim to fraudulent accommodation providers using names such as
Corporate Booking Services - CBS International, Global Housing Services, Corp., Gold Exhibitions, EU Convention Bureau stareventz.net, Concierge Plus Group, Global Living Group, The Ultimate Living Group, Riviera Network, Business travel International, Expo Travel Group, Splendor Global, Universal Shows, Universal Events, Premier Destinations, Euro-Events, Biz Trade Shows, Go Fair Ltd, World Expo Plus, Expo Pros, Euro Concierge Net, Capital Exhibitions, Originata Events or Euro Events Expo (this is not an exhaustive list).
How can you avoid these frauds?
Before making any commitment with an unknown accommodation provider, we recommend that you:
- Check thoroughly all documentation from the provider. In France, all property rental and travel agencies must be licensed and hold a bank guarantee and civil liability insurance. These details must appear on all company documentation including the website. 
- Be wary of our logos on accommodation providers’ websites. The TFWA name and event titles are sometimes used unlawfully.
- Book through our exclusive hotel booking platform where you can benefit from special hotel rates.
How do the frauds work?
- A fraudulent venture repeatedly emails our show participants with accommodation offers for the event.
- Their website and/or emails feature our show name and logos, creating an impression of authenticity.
- They promote attractive deals with local accommodation providers.
- Once payment has been received, the ‘company’ generally disappears and can no longer be contacted.
Please also note that bookings made through the official hotel reservation platform are absolutely secure.
2/ Beware of the fraudulent listing services "Expo guide" and "International Fairs Directory"
We would also like to warn exhibitors, should they be contacted by companies named "Expo Guide" or "International Fairs Directory", that they are online listing services and are in no way affiliated with TFWA or its official exhibition guide. The use of our association name and show name by these companies has been made without our authorization. We therefore urge exhibitors to be cautious and encourage them to contact us when receiving these types of solicitations from unfamiliar sources.