08:00 - 09:00

Inflight Focus Workshop

Salon Croisette, Hotel Majestic

How can inflight retail become more attractive and relevant to a new generation of travellers? How can it compete more effectively with other retail sectors? And how can the global inflight market return to growth at a time when some airlines and brands are questioning the value of the business?

TFWA’s Inflight Focus workshop explored these and other questions, courtesy of a distinguished panel of industry experts. Among speakers at the workshop were Inflight Sales Group Chairman and CEO Jean-Marcel Rouff, All Nippon Airways Trading Co. Ltd General Manager Kensuke Nishimura, Gebr Heinemann Sales Director Inflight & Catering John Baumgartner and L’Oréal Luxe Travel Retail EMEA Commercial Development Manager Cyril Coulareau.

The session was moderated by TFWA Conference, Research and Corporate Affairs Director John Rimmer, who presented the latest inflight data and customer insights to set the scene for the discussion. 

18:00 - 19:00

TFWA Research Workshop

Auditorium K, Palais des Festivals

TFWA’s provision of detailed, actionable research studies has long been one of the Association’s key services to its members. 2017 has seen several new additions to the TFWA Research output, including traffic reports and forecasts plus “trendwatching” initiatives released under the TFWA Monitor series. The run-up to the TFWA World Exhibition & Conference also saw the release of a new Global Non-Shopper Study, produced by Counter Intelligence Retail, and a report on the fast-growing East Asian cruise retail market, produced by Horizon Consumer Science.

The one-hour TFWA Research workshop presented highlights and key findings of the Association’s most recent research studies, which are all available free of charge to TFWA members. Speaking at the session were Counter Intelligence Retail President Garry Stasiulevicuis and Horizon Consumer Science Vice President Mike Feely.

Moderated by TFWA Conference Manager Michele Miranda, the session was open to all delegates at TFWA World Exhibition & Conference; please pre-register at conference(at)

Download the presentations:

Garry Stasiulevicuis' presentation (pdf: 1,51MB)
Mike Feely's presentation (pdf: 1,34MB)