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Getting to know Asia Pacific Inside Out

Conference, Testimonials
More than 780 people attended the conference and workshops programme on Monday. Some of them spoke about their favourite presentations and the lessons they will take back with them.
Many delegates found the plenary sessions offered valuable insights into industry performance, trends and issues affecting the business. For others, the workshops offering deep examinations of crucial markets and industry issues were a stimulating aspect of the day. But the consensus, as shown in the video below, is that the programme lived up to the Asia Pacific Inside Out theme, providing a thorough exploration of business in the crucial region, from the perspective of industry experts as well as well-respected analysts from beyond the industry.

In Conference...

2011 sponsors

Platinum

Conference coffee break

Conference portfolio

"A new level of expectation" - Erik Juul-Mortensen

 A new level of expectation  - Erik Juul-Mortensen

Conference, Morning session

TFWA president Erik Juul-Mortensen set the context for the conference, drawing on data, trends and challenges - from within the industry and beyond - to present a positive but realistic picture of the future of duty free and travel retail business in Asia Pacific.

"Strong foundations built on co-operation" - Sunil Tuli

 Strong foundations built on co-operation  - Sunil Tuli

Conference, Morning session

APTRA president Sunil Tuli called on the Asia Pacific duty free and travel retail industry to work together in order to make sure that the region’s potential is fulfilled.

"The rise of luxury brands" - Christian Blanckaert

 The rise of luxury brands  - Christian Blanckaert

Conference, Morning session

Petit Bâteau chairman and former Hermés International vice president Christian Blanckaert presented a fascinating view of the development of the luxury business, from its origins in a small group of family companies to the open and strategic global market it is today.

"Future-proof your business" - Rohit Talwar

 Future-proof your business  - Rohit Talwar

Conference, Morning session

Fast Future CEO Rohit Talwar offered delegates a fascinating glimpse of the future with a presentation that revealed some intriguing projections of how social and economic demographics are likely to change the way we conduct business.

"Unbelievable service, a moving target" - Ron Kaufman

 Unbelievable service, a moving target  - Ron Kaufman

Conference, Closing session

Up! Your Service founder and author Ron Kaufman jolted the audience to life with an energetic performance aimed at encouraging companies to strive for better customer service.