"A new level of expectation" - Erik Juul-Mortensen
Conference, Morning session
TFWA president Erik Juul-Mortensen set the context for the conference, drawing on data, trends and challenges - from within the industry and beyond - to present a positive but realistic picture of the future of duty free and travel retail business in Asia Pacific.
"Strong foundations built on co-operation" - Sunil Tuli
Conference, Morning session
APTRA president Sunil Tuli called on the Asia Pacific duty free and travel retail industry to work together in order to make sure that the region’s potential is fulfilled.
"The rise of luxury brands" - Christian Blanckaert
Conference, Morning session
Petit Bâteau chairman and former Hermés International vice president Christian Blanckaert presented a fascinating view of the development of the luxury business, from its origins in a small group of family companies to the open and strategic global market it is today.
"Future-proof your business" - Rohit Talwar
Conference, Morning session
Fast Future CEO Rohit Talwar offered delegates a fascinating glimpse of the future with a presentation that revealed some intriguing projections of how social and economic demographics are likely to change the way we conduct business.
"Unbelievable service, a moving target" - Ron Kaufman
Conference, Closing session
Up! Your Service founder and author Ron Kaufman jolted the audience to life with an energetic performance aimed at encouraging companies to strive for better customer service.
Getting to know Asia Pacific Inside Out
Conference, Testimonials
More than 780 people attended the conference and workshops programme on Monday. Some of them spoke about their favourite presentations and the lessons they will take back with them.2011 sponsors
Diamond
Conference coffee break
Conference portfolio
Speaker viewpoints
Chinese luxury brands in travel retail
Interview
Petit Bâteau president Christian Blanckaert predicts that the size of the Chinese market will lead to the emergence of the country’s own luxury powerhouse brands, and that their presence in travel retail will compete alongside traditional European brands.Branded service in a multi-brand environment
Interview
Up! Your Service founder and co-author Ron Kaufman addresses the challenge of how brands can encourage airport retail staff to sell their product in their company’s style, despite the confines of a multi-brand environment.Improving penetration in Asia Pacific
Interview
Fast Future CEO Rohit Talwar addresses the perennial travel retail problem of low retail penetration, arguing that new technology offers a powerful tool for understanding and influencing purchasing behaviour.Photo Credits: Jacques Gavard