Daring to be different in Abu Dhabi
Conference, Interview
Abu Dhabi Airports Company has embraced the boldness espoused by conference keynote speaker Shaun Smith; the latest example is Shop-Dine-Unwind, ADAC’s unique commercial retail, dining and lounge brand, launched at TFWA Asia Pacific & GATE ONE2ONE.
‘He who dares wins’ may sound like a cliché, but according to conference keynote speaker Shaun Smith it is a motif that companies must take to heart if they want to differentiate themselves from the competition. And conference sponsor Abu Dhabi Airports Company proved a good example of that principle at TFWA Asia Pacific & GATE ONE2ONE as it launched its new commercial branding Shop-Dine-Unwind, with which it hopes to redefine the airport experience.
Shop-Dine-Unwind is intended to create a world-class passenger experience at its airports, centred on a strong retail and catering offer and reinforced by a focus on passenger comfort and convenience throughout the terminal. In the video below, Abu Dhabi Airports Company vice president of non-aeronautical revenues and business development Dan Cappell explains how that vision relates to Shaun Smith’s conviction that companies must be bold and different to encourage customer loyalty and, ultimately, business growth.
Shop-Dine-Unwind is intended to create a world-class passenger experience at its airports, centred on a strong retail and catering offer and reinforced by a focus on passenger comfort and convenience throughout the terminal. In the video below, Abu Dhabi Airports Company vice president of non-aeronautical revenues and business development Dan Cappell explains how that vision relates to Shaun Smith’s conviction that companies must be bold and different to encourage customer loyalty and, ultimately, business growth.
In Conference...
Route focus and fresh thinking impress Qatar Duty Free
Conference, Interview
Conference diamond sponsor Qatar Duty Free and keynote speaker Air Asia X CEO Azran Osman-Rani may operate in different markets and regions, but share some crucial characteristics.
Seizing the opportunity at Changi airport
Conference, Interview
Dr Yuwa Hedrick-Wong painted a positive picture of economic growth in Asia at Monday’s conference; a phenomenon from which conference sponsor Changi Airport Group is poised to benefit.
Daring to be different in Abu Dhabi
Conference, Interview
Abu Dhabi Airports Company has embraced the boldness espoused by conference keynote speaker Shaun Smith; the latest example is Shop-Dine-Unwind, ADAC’s unique commercial retail, dining and lounge brand, launched at TFWA Asia Pacific & GATE ONE2ONE.
Bold agenda encourages delegates to think different
Exhibition, Testimonials
Delegates to a varied conference and workshop programme - under the umbrella theme Think Bold, Act Different – took away some very different lessons from the day.
"State of the Industry" - Erik Juul-Mortensen
Conference, Morning session
TFWA president Erik Juul-Mortensen provided a comprehensive ‘state of the industry’ assessment as an introduction to the conference. After looking back at a turbulent year for the global economy and for the duty free and travel retail industry, he highlighted some of the ways in which brands – and the industry in general – must adapt if they are to thrive in the future.
Sunil Tuli
Conference, Morning session
Asia Pacific Travel Retail Association (APTRA) president Sunil Tuli underlined the potential of the Asia Pacific duty free market, and some of the regulatory challenges it will face.
Yuwa Hedrick-Wong
Conference, Morning session
MasterCard economic advisor Yuwa Hedrick-Wong, one of the most respected independent economic analysts in Asia Pacific, presented a bold and insightful forecast of the region’s economic development, set in a global macroeconomic context and with reference to recent worldwide economic difficulties.
Azran Osman-Rani
Conference, Morning session
Air Asia X CEO Azran Osman-Rani gave a fascinating insight into the philosophy of the rapidly expanding low-cost carrier, its innovative attempts to build ancillary revenues and his thoughts on the future of the regional aviation market.
Shaun Smith
Conference, Morning session
Customer experience consultant Shaun Smith urged delegates to think big, bold and different in his presentation at the opening plenary session. He presented a theory that the world is going through an unprecedented period of change, driven by revolutionary thinking in the way companies do business.
Yvonne Chan
Conference, Closing session
Burberry general manager Asia travel retail & franchise Yvonne Chan provided an example of how luxury brands can strengthen their positioning by using technology to engage with their consumers. Explaining some of the digital marketing initiatives the brand has undertaken in Asia, Chan explained how the brand’s use of social networking media had boosted brand loyalty.
Shaun Smith
Conference, Closing session
Customer experience consultant Shaun Smith returned to the stage in the afternoon to give three case studies of companies that have dared to think bold and act different – Virgin Galactic, Six Senses luxury resorts and TNT Global Express.
"Hand in Hand for Haïti"- Martin Moodie
Conference, Closing session
The Moodie Report publisher Martin Moodie gave a moving presentation on the Hand In Hand For Haiti campaign, through which the industry has raised funds to build a school in the earthquake-hit country.
Route focus and fresh thinking impress Qatar Duty Free
