In a constantly changing world, with an increasingly sophisticated and demanding customer base, is travel retail’s prevailing concession-led business model still fit for purpose? How might the stakeholders in our industry work more effectively together? And what new initiatives might be made possible by more meaningful collaboration between partners?

With this latest report from TFWA Insight, entitled The partnership imperative in travel retail, TFWA and its partner in compiling the report, Boston Consulting Group, have sought to find some answers to these questions and more. BCG consulted a number of industry companies in preparing the study, which attempts to set the duty free & travel retail industry in its current context, evaluate the existing business model, and make suggestions for improvement. The resulting report, we hope, makes a constructive contribution to the ongoing debate over the direction of our industry.

The report is available to download free of charge to TFWA members, and as always we welcome any suggestions and feedback.