TFWA World Exhibition and Conference 2021
Over two years will have passed by the time the global duty free & travel retail industry reconvenes in Cannes. During that time, the world has suffered its most serious crisis since the Second World War, and its effects are far from over. Our industry, dependent as it is on the free movement of people around the world, has been among the hardest hit by the covid-19 pandemic. The recovery of travel, while slow, is under way, but its pace varies significantly by region.

Against this most challenging backdrop, the TFWA World Conference will offer a range of views on the recovery of international travel and related industries. As ever, the Conference will welcome a number of expert speakers with insights from various perspectives, creating a number of talking points as exhibition week begins.


Grand Auditorium, Palais des Festivals
Monday 25 october
09:00 - 11:45 CET

The Conference will be opened by TFWA President Jaya Singh, in his first address to the industry in Cannes. In addition to the latest air traffic forecasts, Jaya will explore some of the learnings from the current crisis, drawing on a range of industry opinion, and share his views on the steps travel retail must take to ensure a rapid and durable recovery.

TFWA is delighted to confirm that the Conference will hear from one of Asia’s most influential and successful businesspeople. Jane Sun is the Chief Executive Officer of Group (formerly Ctrip), a company which, since its creation in 1999, has grown to become the travel services partner of choice for over 400 million customers worldwide. Owner and operator of, Skyscanner, Qunar and Ctrip, the company is the largest online travel agency in China. As CEO, Jane has a unique perspective on the travel industry in China and beyond, and she will share her views on the shape and pace of the restart in international travel and tourism.

The Conference will also hear from the head of the leading luxury travel retailer – Benjamin Vuchot, CEO of DFS Group. Despite the challenging environment for travel, 2021 has been a groundbreaking year for DFS, culminating in the opening of a new landmark in duty free: La Samaritaine, in the historic heart of Paris. Benjamin will address the future for our industry at a time of flux, touching on the ways in which travel retail can reinvent itself to meet the evolving expectations of travellers.

Of all the many stakeholders working to ensure a bright future for travel, airlines have arguably the most crucial role to play. Airline association IATA has been pivotal to efforts to ensure a swift and coordinated response to the challenge posed by the pandemic, notably through the IATA Travel Pass. The Conference will hear from IATA Vice President Europe Rafael Schvartzman on the progress of its efforts, and on the short- and mid-term future for air travel as uncertainty persists.

When international travel restarts in earnest, our industry will need to cater to consumers whose perceptions and expectations will most likely be quite different. And appealing to younger, “Gen Z” shoppers will be especially important to brands and retailers alike. Jay Richards is the co-founder of Imagen Insights, a company that helps brands tailor their offer to Gen Z consumers around the world, thanks to its global database of young shoppers. Jay will share his thoughts on how the duty free & travel retail industry can ensure it is relevant to the next wave of travelling consumers.

The Conference will be streamed live via the TFWA 365 online platform, allowing industry colleagues unable to be in Cannes to follow the event. Delegates will also be able to put questions to speakers via the TFWA App, available for download via the Apple Store and Google Play.

The TFWA World Conference will be moderated by Stephen Sackur, journalist and presenter of current affairs programme HARDTalk on BBC World.