DFWC Academy - The Home of Responsible Training in Travel Retail

Its flagship Certificate Course in Duty Free & Travel Retail is designed for those wishing to develop their careers in the duty free & travel retail industry: retail sales professionals, individuals from brand and industry support organisations who are either new to the industry or wish to further deepen their knowledge, as well as commercial executives from the aviation, maritime and other duty-free and travel retail industry channels.

The Academy also offers Responsible Retail training for the Alcohol, Confectionery & Biscuits and the Tobacco and Smoke Free Alternative Products which promote global best practice within the duty free and travel retail industry. The Responsible Retailing courses are offered free of charge by the DFWCA to industry members.

Courses are designed to complement the in-house training provided by industry stakeholders to their employees by providing broader global industry perspectives.

DFWCA course creation is guided by an Academic Advisory Group comprising representatives of leading industry retailers who have contributed to the creation both the paid for and free courses: ARI, Dubai Duty Free, Avolta, Qatar Duty Free and multi-category brand expertise is provided by representatives Duty Free Global, Imperial Tobacco, Lacoste, L’Oréal and Mondelez. Broader industry perspectives for both Airport and Cruise Retail are provided by the chair and guided by representatives of the DFWC and TFWA.

For more details on the Academy and its courses, see here

About The Duty Free World Council Academy

The academy has been created to provide consistent standards for responsible training across the duty free and travel retail industry through the provision of bespoke educational standards and training programmes specific to our unique industry. 
Our courses are relevant to businesses which are active in all areas of the aviation, maritime, downtown and border shop channels.

Contacts:

Gerard Murray, DFWC Executive Secretary, | T: +32 2 354 73 21

AAG

Sue Gosling – Chair – (SueGoLtd)
Ms. Sarah Branquinho (DFWC)
Mr. Gerry Murray (DFWC)
Mr. Carlos Carlos Loaiza Keel
Ms. Mona Al Ali (Dubai Duty Free)
Mr. Barry Geoghegan (Duty Free Global)
Lucy Alepochoriti (Imperial Brands PLC)
Ms. Erin Lillis
Mr. Carlos Granados Moyano (Mondelez)