Main Ballroom, Marina Bay Sands Expo & Convention Centre, Level 5
The second plenary session focused on new developments in travel retail, with contributions from two prominent retailers and the world’s leading airport by retail sales.
A travel retail revolution?
3Sixty Duty Free, previously the DFASS Group, claims to be “redefining travel retail” through its embrace of a new omni-channel approach, typified by its KrisShop joint venture with Singapore Airlines and SATS. The retailer’s Executive Vice Chairman, Roberto Graziani, explained how 3Sixty plans to achieve its aim to lead a “generational change” in the duty free & travel retail industry.
Pacific perspective
Australasia has long been a vital part of the regional duty free & travel retail market, and in recent years has benefited from a significant increase in the number of visiting Chinese tourists. In this session, Przemyslaw Lesniak, CEO of Lagardère Travel Retail Pacific, provided a perspective on the steps needed to ensure the market’s recent growth is sustainable.
Airports of the future
With duty free sales of US2.4 billion last year, South Korea’s Incheon International is the world’s biggest airport by retail revenue. As a wave of tenders at Incheon approaches, the airport’s Director of Concessions Planning Team Dong-ik Shin discussed the role of retail in the airport of the future.
The morning plenary sessions were moderated by John Rimmer, Managing Director, Tax Free World Association, and Dermot Davitt, President, The Moodie Davitt Report.