TFWA World Exhibition and Conference 2018
Wednesday October 3
08:00 - 09:00
Salon Croisette, Hotel Majestic
 
Preliminary sales figures from Generation Research suggest that the inflight market enjoyed its first annual sales increase for several years in 2017. The sector is still under pressure as airlines review their customer service strategies and brands question their commitment to the channel. And yet the opportunity for airlines, concessionaires and brands remains significant, amid rising passenger traffic and innovation in communication and traveller engagement.

To better understand passenger behaviour and perceptions of the current inflight retail offer and to make recommendations for the future, TFWA has commissioned a major new research study from travel retail specialist Counter Intelligence Retail (CiR), based on online and on-site interviews with inflight shoppers and non-shoppers from all major travelling nationalities. The Inflight Focus Workshop heard highlights of the report, presented by one of its authors: Stephen Hillam, Research Director at CiR.

The key findings of the report were discussed by a panel of leading inflight retail executives, including Retail inMotion Senior Manager Global Boutique Development Joe Harvey and Head of Qatar Duty Free Thabet Musleh.

The session was moderated by TFWA Managing Director John Rimmer.

The workshop is open to all delegates at TFWA World Exhibition & Conference: please pre-register at conference@tfwa.com.

Stephen Hillam
Stephen Hillam
Research Director at CiR
Counter Intelligence Retail



 

Joe Harvey
Joe Harvey
Senior Manager of Global Boutique, Retail inMotion



 

Thabet Musleh
Thabet Musleh
Head, Qatar Duty Free



 

MODERATOR
John Rimmer
John Rimmer
Managing Director, TFWA