Global travel retail pulse: Opportunities in customer growth

Travel retail is growing, but the pace is uneven across geographies, categories and generations. Travel retail’s historic price-led proposition alone is no longer sufficient to convert the new generation of travellers. The future growth model depends on travel retail’s ability to attract, engage and retain customers through a seamless journey both in travel retail and domestic channels. 

Drawing on a bespoke study conducted exclusively for TFWA by Oliver Wyman, this session will bring together members of the firm's Retail and Consumer Goods team, including Denise van Wijk, Principal, and Pierre-Alexandre Koch, Partner, alongside executives featured in the report. Combining consumer research, executive perspectives and market analysis, the session will identify emerging growth opportunities and discuss how the industry can strengthen its relevance in a rapidly changing travel landscape. 

The session will be moderated by Charlène Tourneaux, Managing Director, TFWA.

More speakers to be confirmed.