TFWA World Exhibition & Conference

The travel retail landscape is undergoing a dramatic transformation. Evolving consumer preferences, the rise of digital touchpoints, and the growing importance of sustainability are forcing a rethink of traditional business models. This year’s workshop will examine the key factors disrupting the ecosystem, from the omnichannel customer journey to the emergence of new players and businesses.

Tuesday, October 1
Salon Croisette, Majestic Hotel

In a 90 minutes session, delegates will hear about developments and challenges in the travel retail ecosystem, including an update on Airport Council International (ACI)’s specialist committee on airport Non-Aeronautical Revenues and Activities (ANARA) presented by Andrew Ford, founder of Paccaya Resources & Chair of ANARA, Isabel Zarza, CEO Southern Europe for AVOLTA, and Ian Cesa of Horizon Consumer Science.  The second part of the morning session will feature Euromonitor International Innovation Senior Consultant Marie Isquenderian and the impact of digital trends in daily consumption, and global consulting firm Kearney Managing Partner and Chairman Alex Liu who will share their studies and analysis of innovative strategies that every stakeholder can adopt to thrive in this dynamic environment.

The workshop will be moderated by Michele Miranda, Conference Director, TFWA.