Leading from the front
The travel retail industry faces an existential challenge, but also an unprecedented opportunity. The time is surely right to reassess the fundamentals of our business; the customer experience, online and offline; the move to an omnichannel model; the better use of data; and the need for more meaningful partnership between stakeholders.
To open its Asia Pacific Conference 2021, TFWA is delighted to welcome the leaders of some of our industry’s biggest travel retailers to discuss the issues our market must address if it is to return to durable growth. This landmark panel brings together Charles Chen
, President of China Duty Free Group; Julián Díaz
, CEO of Dufry Group; Max Heinemann
, CEO of Gebr. Heinemann; Dag Rasmussen
, Chairman and CEO of Lagardère Travel Retail; and Benjamin Vuchot
, Chairman and CEO, DFS Group.
Attendees at the conference will have the opportunity to play a full part in the debate, which promises to be a fascinating exchange on the future of our industry.