Conference and Workshop line-up

After Erik Juul-Mortensen’s final state of the industry address as TFWA Chairman, a panel of senior executives from major retailers Dufry, Lagardère Travel Retail, King Power International and Gebr Heinemann discussed today’s fast-moving retail landscape and the future shape of our industry.

The second part of the Conference looked at the wider geopolitical and technological context in which duty free and travel retail sits, with thought-provoking presentations by former NATO Secretary General Anders Fogh Rasmussen and solar-powered flight pioneer Dr Bertrand Piccard.

Case studies from Mondelez World Travel Retail, Shiseido Travel Retail and JCDecaux explored how leading businesses across a range of sectors are using digital technology to engage travellers. The European Travel Retail Confederation will also presented a digital solution to consumer information requirements on product packaging.

The main findings from a major new TFWA-commissioned study into passenger preferences and perceptions of the current inflight offer were presented by Counter Intelligence Retail, with further discussion and comment from a panel of leading inflight retail executives.