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The 2025 TFWA Asia Pacific Conference promises an insightful exploration of the evolving landscape of duty-free and travel retail. Anchored in the region’s dynamic energy, this year’s theme, "Travel Retail Next Generation," delves into how businesses can pivot to meet the expectations of today’s discerning travelling consumers.
From leveraging cutting-edge technologies to adopting sustainable practices, the program is designed to equip stakeholders with the tools and insights needed to thrive in this evolving landscape. Featuring thought leaders, industry pioneers, and visionaries, the conference aims not just to navigate change but to harness it, charting a course toward a more innovative, inclusive, and purposeful future for travel retail.
TFWA extends its gratitude to its official host, Changi Airport Group, as well as the city of Singapore and the Singapore Exhibition and Convention Bureau, whose generous support and collaboration have made this event possible. We also thank our sponsors for their invaluable contributions: diamond sponsor China Duty Free Group; platinum sponsor Avolta; and networking break sponsors Lindt, Mondelēz International and Skross, whose support enriches this year’s Conference experience.
09:00 – 09:05
Welcome from moderators
Moderators
09:05 – 09:25
Opening address by TFWA President, Philippe Margueritte
Setting the stage for the conference, TFWA President Philippe Margueritte examines the region’s evolving landscape, addressing key challenges and emerging opportunities that will shape the future of travel retail.
Speaker
09:25-09:30
Welcome remarks from the Minister of Trade and Industry of Singapore
As a vital hub for trade and business in Asia Pacific, Singapore is key to driving regional growth. TFWA is honoured to welcome His Excellency Mr. Alvin Tan, Minister of Trade and Industry of Singapore, who will deliver the opening remarks.
Speaker
09:30-09:40
Welcome remarks from APTRA President
To give a regional update, APTRA President Sunil Tuli will share insights on the association’s key projects and advocacy initiatives driving progress in the Asia Pacific travel retail sector.
Speaker
09:40 – 10:15
Tech with purpose
As the next generation of travellers transforms consumption patterns, the duty-free and travel retail industry must adapt more than ever. Today’s consumers, driven by digital-first habits and a strong commitment to sustainability, place a high value on convenience, personalization, and immersive experiences. The opening session will feature tech innovator and thought leader Charles Reed Anderson, who will share insights on how the travel retail sector can leverage cutting-edge technologies to meet evolving expectations. Emphasizing a human-centric approach, choosing the right tools in an age where technology often overshadows intention is vital.
Speaker
10:15-10:45
Future ready travel retail
As one of the most dynamic regions in the industry, Asia Pacific offers unparalleled opportunities for innovation in travel retail. With a new generation of travellers seeking seamless, personalized, and meaningful interactions, the industry must evolve by embracing cutting-edge technology and reimagining customer experiences. Visionary retail designer Ibrahim Ibrahim, Managing Director of Portland Design and author of Future-Ready Retail, addresses this critical challenge. Drawing on his expertise in innovation, consumer behaviour, and sustainable design, Ibrahim will outline bold strategies to future-proof retail spaces and drive meaningful transformation.
Speaker
10:45-11:30
11:30-12:30
Next generation: Leadership
As the travel retail industry evolves to meet the demands of a new generation of travellers, effective leadership requires creativity, adaptability, and a shared vision. In the closing session, conductor and leadership expert Jason Lai takes the stage to draw parallels between orchestrating a symphony and leading in a dynamic, fast-paced business environment. With insights into fostering collaboration, inspiring innovation, and navigating complexity, Jason Lai will explore how leadership can shape the future of travel retail by harmonizing diverse perspectives to deliver impactful strategies.
Speaker
Conference Official Host & Partners
Networking
Welcome Coffee
Networking Coffee
TFWA Asia Pacific Lounge Main Partner
TFWA Asia Pacific Lounge Product distribution
TFWA Asia Pacific Lounge Product distribution
TFWA Asia Pacific Lounge Product distribution
TFWA Asia Pacific Lounge Product distribution
TFWA Asia Pacific Lounge Product Distribution "snacking"
TFWA Asia Pacific Lounge Product Distribution "snacking"
Charging stations
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